Customer service and support executives and their teams currently concentrate their knowledge management (KM) efforts on implementing the most suitable KM technology. Yet, achieving KM program success requires more than just technology; it requires a vision for your organization’s overall service delivery model. With 63% of leaders reporting that driving adoption and utilization of their KM system is a challenge, Gartner argues that lead...

Tech CEOs face an environment of increased uncertainty, resulting in workforce reductions, operational streamlining, and changes in revenue plans and sources. Yet, the demands and expectations for continued growth have never been more pronounced. Without a way forward, leaders are left to hunker down and wait out the economy. Join this complimentary webinar to find out how you can turn uncertainty into action and action into results to lead th...

Looking to migrate to the cloud, but don’t know where to begin? Google Cloud is here to help. Our Google experts will walk you through the steps for migrating an application into the cloud. You will get hands-on experience deploying and working with Google Cloud Platform, specifically modernizing a sample application to open source GCP PaaS services. The best part? After your workshop, you can work with your account team to move your own...

As brands continue to accelerate their digital-first strategies, improving the Customer Experience (CX) is a top business priority for brands of all sizes and across all industries. To address this priority, the Voice of the Customer (VoC) has evolved to a corporate program to gather customer data across all digital journey touchpoints. This helps ensure that companies/brands understand and are prepared to act on customer feedback to improve p...

Data is everything. It’s a critical asset that could very well drive your next big idea. And it’s under attack. There are 20 ransomware attacks every 11 seconds 89% of data is stored in hybrid or cloud storage Organizations are only using 32% of data being stored Join us at Catalyst 2023 to learn how to get more from your data, hear exciting new announcements from Cohesity and our partners, and explore real-world examples, best pra...

Hosted by the Montgomery AFCEA Chapter, this event allows attendees to engage with speakers, panel members, and other Government and Industry leaders in understanding how the Government can work with their contractor partners to deliver collaborative IT solutions and make them operational in a timely and effective manner for the Warrior. Montgomery IT Summit highlights up-to- the-minute trends in Air Force programs and technology. We bring in...

The 2023 IACP Technology Conference will be held at the Salt Palace Convention Center on May 22-24 in Salt Lake City, Utah. As the premier professional event dedicated to discussing technology in law enforcement, attendees should expect quality presentations, professional development, and networking covering a broad array of new and emerging technologies on: Digital Asset Management Technology Strategy Cybersecurity and Cybercrime Artificial I...

Prepare for marketing’s new directive at the most important gathering for CMOs and marketing leaders. Marketing strategies are straining under the impact of unpredictable macro forces, the erosion of traditional sources of brand value and burdensome operational complexity. In a sign of increasing dysfunction, marketing organizations that take a collaborative approach to planning digital revenue growth are almost 20% less likely to exceed...

Join an exclusive community of application & software engineering leaders! InnovationCreate a modern, agile application organization capable of powering innovation and digital transformation. StrategyHelp your organization transform into an intelligent, composable business with an adaptable, resilient application and software engineering strategy. TechnologyNavigate the complexities of microservices, platform-as-a-service, APIs, cloud-nati...

The United States General Services Administration is the backbone of the government contracting sector. With a mission to deliver the best customer experience and value in real estate, acquisition and technology services to the government and the American people, GSA plays a key role in the growth, governance and innovation of the vibrant GovCon ecosystem. GovCon Wire’s GSA Forum provides an inside look at the technology priorities, acqu...