Join AWS and ConcernCenter for a webinar on Wednesday, November 2nd, at 1:00pm ET to learn about optimizing user experiences through ConcernCenter. ConcernCenter is a customizable resource hub that provides immediate tools for users in need, reframing the way customer support is provided. By increasing accessibility, ConcernCenter makes customer support efficient and simplifies the search process. Subject matter experts will help you and your...

Google Cloud brings expertise in Conversational AI and pairs it with Cisco's Contact Center IVR, routing, analytics, and agent desktop solutions to create one seamless Contact Center AI offering for our customers. Contact Center AI with Cisco helps agencies increase operational efficiency and improve customer satisfaction. Join this webinar to learn more about: How to augment an existing call center with virtual agents How artificial intellige...

As the Continuous Diagnostic and Mitigation (CDM) program matures, it continues to evolve its capabilities to help federal agencies improve their security posture. From access to critical executive dashboards and shared services to guidance on secure acquisition strategy, CDM offerings provide a dynamic approach to fortifying the cybersecurity of government networks and systems. The increased focus on cybersecurity following President Biden...

Successful state and local government organizations understand the best road to IT modernization starts with cloud adoption. They’ve reinvented themselves as digital enterprises built on modern applications and multiple clouds. But as the pace picks up, skills gaps within the cloud workforce are increasing. This issue is top of mind for government IT leaders. That’s why both Cloud Services and Workforce Management have been on NAS...

The demand for integrated, easy-to-access government services has never been higher. While state and local governments have strived to meet this growing demand, agency silos continue to make the goal of a common and intuitive digital government experience difficult to achieve. State and local CIOs can help their organizations overcome service delivery limitations through cloud-based enterprise platforms. An enterprise approach standardizes th...

Who Should Attend: All federal users including contracting officers, program office officials, managers, and executive staff are invited to participate in these complimentary webinars to learn how Alliant 2 can support their agency IT project initiatives. Warranted contracting officers must complete this training before requesting a Delegation of Procurement Authority (DPA), which will authorize them to issue orders against Alliant 2. This web...

Moving to the cloud is a vital part of becoming an agile, modern, digital organization. But cloud doesn’t just improve efficiencies and enable smarter hybrid work environments – it’s also a key part of improving data security. With the rise of ransomware and other cyber threats, state and local government agencies are working hard to strengthen their security and data protection strategies. Cloud platforms offer a higher lev...

Although no monitoring architecture is perfect, most monitoring issues can be traced back to avoidable gaps. Join Monalytic Vice President of Technology Scott Pross to learn how to find these problematic blind spots and mitigate “unknown” gaps before they impact valuable uptime, so teams can become proactive in resolving issues before disruptions happen. With this re-air session, attendees will have the opportunity to have question...

Attention Industry Partners! If you are interested in learning more about the FAS Sales Reporting Portal (SRP) as well as how to report under Transactional Data Reporting (TDR) requirements, then this message applies to you. The SRP Business Owner, Derek Tribble, SRP Project Manager, Donn Marcus, and GSA IT David Thomas will be hosting the training on November 2, 2022.

Recent cybersecurity incidents continue to show that public sector entities from local school districts to federal agencies are not immune to cyber threats. These range from ransomware attacks to data breaches involving sensitive student and staff data. Tune into this webinar that will examine trends, highlight examples, and share best practices for steps to take before, during, and after a cyber incident with a focus on public agencies and of...