Your HR team is oftentimes at the center of crucial moments for your employees, whether it’s answering benefits inquiries, processing PAR requests, or managing onboarding. That’s why it’s all the more important to ensure your HR team is equipped with the tools they need to work efficiently and stay focused on mission-priority tasks. To help our Federal customers increase HR operational efficiency, ServiceNow offers Process Mi...

Across government, permitting is run with a number of homegrown systems that are still primarily manual and paper-based. This means there is no little to no visibility for both the citizens submitting permit requests and the stakeholders involved in the process. This also brings challenges to the government workforce forcing them to swivel chair between systems resulting in lower productivity. ServiceNow’s Public Sector Digital Services...

In this on-demand session, attendees explored the game-changing potential of Low-Code and No-Code development on the ServiceNow platform. This session was specifically tailored to revolutionize internal government forms. In an era where internal processes are the heartbeat of efficient government, they discovered how this innovative approach can reshape and modernize the way government agencies handle their crucial internal documentation.

Process Mining is a technique that uses event logs to analyze operational processes, providing a visualization of transactions happening across the organization. It can revolutionize the way you understand how efficiently your organization is operating. ServiceNow's in-platform Process Mining automates the process of looking at your workflows to show you where there are opportunities to make process improvements that drive lasting value. This...

The visibility that a Software Bill of Materials (SBOM) gives into the ingredients that make up software components is critical to understanding cybersecurity risks. But understanding is only part of the solution. Organizations need to be ready to act on vulnerabilities before they impact system security. Attendees joined ServiceNow to examine the synergies between ServiceNow's Vulnerability Response framework and the principles underpinning C...

Attendees heard directly from product management and took away improved skills and knowledge to be successful with Strategic Portfolio Planning, Investment Funding, Innovation and Demand Management, Project Management, and Agile Development. Topics Covered Include:What’s new in SPM?Roadmap Strategy: How to create a strategic plan and fund investments to maximize outcomes.Align Investments: How to align investments to implement strategy,...

Attendees heard directly from industry and subject matter thought leaders and took away improved knowledge, skills, and abilities to help them make better decisions related to what applications provide the most value to their agency and to help them match business capabilities to strategy. Topics Covered Included:What’s new in APM?APM Roadmap (What’s Coming?)Inventory of Business Applications: How to identify main navigation points...

This insightful webinar delved into the importance of efficient onboarding processes and how they are integral to organizational success. Navy Human Capital Strategy acknowledges the significance of refining onboarding procedures, particularly for Contract Technical Representatives (CTRs), civilian staff, and uniformed members. In this webinar, we explored the integration of ServiceNow, a robust digital workflow platform, to revolutionize the...

Attendees joined ServiceNow for a dedicated technical practitioners workshop focused on how to use ServiceNow’s Software & Hardware Asset Management (SAM & HAM) to enable agencies to optimize costs and utilization of their asset investments to reduce spend, mitigate asset risk, and automate the full asset lifecycle with workflow — on a single platform. Attendees heard directly from our asset management experts and were able...