Artificial Intelligence has long been a major topic of discussion in the public sector. For decades, leaders have discussed the best use cases for AI, how to fund it, and how to deploy it in Government to provide effective solutions for citizens and government employees alike. AI for years has felt out of reach, but with recent advancements in technologies including Generative AI solutions, the power of AI to transform Canada’s economy,...

Is your organization overwhelmed by the AI hype? The AI landscape has exploded in recent years, yet Public Sector IT leaders continue to grapple with the complexities of harnessing its potential. Operational inefficiencies, fragmented citizen experiences and data security concerns are just a few of the hurdles public sector organizations encounter daily. What if AI could be the solution, not the problem? Join our webinar where AI experts from...

Artificial Intelligence has long been a major topic of discussion in the public sector. For decades, leaders have discussed the best use cases for AI, how to fund it, and how to deploy it in Government to provide effective solutions for citizens and government employees alike. AI for years has felt out of reach, but with recent advancements in technologies including Generative AI solutions, the power of AI to transform Canada’s economy,...

The Internal Control & Fraud Prevention Training focuses on management’s responsibility for ensuring good systems of internal control, and the role of accountability professionals to minimize the risk of fraud, waste and abuse. Leaders in government and private industry discuss the latest discovery techniques, lessons learned and how governments are cooperating to improve services to citizens.

Let's be honest—"Customer Identity" might not be something you're thinking about every day. But it’s actually a critical part of your daily life. Every time you log into an app on your phone, sign up for a new online service, or even make a purchase, Customer Identity is at work behind the scenes. It’s the digital identity layer embedded in customer-facing apps, websites, and portals that keeps everything running smoothly and...

Back by popular demand: innovative ideas for community engagement that build trust and prevent crime. Learn how law enforcement agencies are using creativity to connect with many different segments of the communities they serve. These events and activities go beyond traditional coffees with a cop, and most of them can be implemented at little to no cost. If you enjoyed the first Out-of-the Box Ideas for Community Engagement webinar, be sure to...

You could have the most sophisticated service delivery model in the country – but if your constituents can’t understand your messaging or information, your services have just been rendered useless. Plain language is an absolutely core component of effective CX, but is it prioritized at your organization? Is it incorporated throughout every CX program of or initiative you launch? Join us online Monday, Sept. 16 from 1-1:30 p.m. PT/4...

The Service to the Citizen Program recognizes those public servants and their industry partners who demonstrate excellence in delivering services that impact the publics' lives and rebuild trust in government. These champions of change will be honored at the Mayflower in Washington, DC on September 13, 2024. Citizens depend on the government for services in their everyday lives and during emergencies. They deserve a 21st century experience and...

Public sector organizations have recently shifted initiatives towards creating the ideal citizen experience. To achieve this mission, agencies must access and leverage decades of siloed data from multiple legacy systems. This legacy data, combined with modern tools, helps combat and predict challenges agencies face in healthcare, public safety, and customer experience. Government-focused experts from Snowflake, AWS and TEKsystems have come tog...

Over the last few years, many communities have struggled with increases – or the perception of increases – in violent crime. To address these concerns, the Department of Justice developed a Violent Crime Reduction Roadmap. This guidance, however, leaves communities in a gray area when it comes to managing violent crime that arises from residents with mental health issues. And therein lies the question: how do you work to reduce vio...