For over a century Janes has delivered open source intelligence on defense and security issues to national security and government clients/customers. While this started with technical information around military equipment and units, today it has expanded to include large amounts of geo-spatial intelligence on subjects as drivers defense installations, critical national infrastructure, military deployments, and terrorist attacks. We also delive...

ICMA Coaching Program Free Webinar Series Anger has become commonplace in today's political discussions and has left many of wondering how to diffuse these volatile situations. A few simple strategies can help increase the ability to have a productive conversation and keep the wheels of your city/county government efficiently turning. What we'll cover: What is causing hate and divisiveness in today’s politics? Is there a place for anger...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

CAPTURE MANAGEMENT: The Art of Capturing Government Contracts There is beauty and symmetry in all things. Even in what appears to be a confusing government contracting world, there is an art form to how things are done. Did you know that winning government contracts is like a sculptor crafting his artistic skills and meticulously shaping the end figurine from the vision pre-defined in his mind? If you have felt that capturing government contra...

It’s never been more important for local government agencies and utilities to clearly articulate and justify their work and budget plans. From navigating the economic impact of COVID-19 to ensuring that resources are allocated equitably, it’s critical to make objective decisions based on data. This live webinar will cover strategies for gaining leadership sponsorship and communicating value to council, constituents, and colleagues....

Bringing your agency’s digital footprint into the 21st Century has never been more important. Online service delivery and digital citizen engagement in the time of social distancing creates unique challenges and new opportunities. Accelerating digital transformation, improving accessibility, and modernizing internal digital services are no longer a choice, but an imperative, even for the public sector. Join thought leaders to gain valua...

So, you want to win millions in government contracts. However, does your brand look like it can handle a million dollar project. Every business has a brand. Often, your brand can hurt you or help you. Does your brand open doors for you? Does your brand help attract contracts to your company? Once you have solid brand, how do you market to government buyers? Join us in this upcoming class as we share with you how to create a brand that will ope...

When COVID-19 hit, it put government communicators to the ultimate test. They had to reach as many citizens as possible with critical updates even when there were multiple crises at once. Join us as we discuss how to put our recent crisis planning eBook into practice and use govDelivery to enhance reach and engage more people. Join us to: Dive deep into audience development, messaging, and measure impact to ensure community health and safety....

Even before COVID-19, most people did not claim Social Security retirement benefits at optimal ages—mostly because they claimed too early. Now, with millions of older Americans out of work, many might think about claiming earlier, providing them access to cash now but jeopardizing their retirement security down the road. Faced with this high-stakes decision of when to claim benefits, it is more important than ever that people understand...

The COVID-19 pandemic placed a huge burden on government agencies, especially those that suddenly faced skyrocketing call volumes. Meanwhile, the rapid acceleration to remote work upended the norms in the traditionally brick-and-mortar call center environment. This unexpected shift may have exposed gaps in how prepared agencies are to manage a sudden surge in demand, but it also presents an opportunity to consider what future contact centers c...