Digital Experiences that Put People First The people you serve, from citizens to employees, expect the same digital experiences from government that they have everywhere else. They want online interactions that are personal, seamless, and easy to access from any device. From delivering a modernized web platform, to digitizing forms and services, to creating and delivering relevant content, agencies can combine mission success with great experi...

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words. Learn how the modern voice combines AI-powered speech engines to enable automated conversations that feel almost...

Deltek Agency Solutions are purpose-built to support the crucial role clients play in the process, so you can show them you value their time and money by giving them transparency into project progress and an easy way to participate. You’ll learn how Deltek Agency Solutions can help you: Focus your new business efforts by identifying profitable and unprofitable clients Give clients self-serve transparency into project status according to...

More than 1,300 local, state, and federal agencies use DocuSign to enable citizens, businesses, and staff to work smarter and more effectively with self-service forms, electronic signatures, prepopulated agreements, and automated approval processes. Join your peers and other leaders in government to see how you can transform your agreement process by eliminating paper, automating workflows, and connecting the systems within your organization....

Unemployment claims are surging throughout the country, and the state of Rhode Island is no exception. The Rhode Island Department of Labor and Training (DLT), which manages unemployment insurance (UI) claims for state residents, received more than 140,000 initial claims for the UI program alone in the first 45 days after the governor declared a state of emergency. But what DLT did next forever changed the speed and efficiency with which it se...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. The Children’s Inn at NIH Announces 7th Annual “An Evening for Hope” Gala — A Partner in Groundbreaking Medical Research for Children — BETHESDA, Md. — December 10, 2019 — The Children’s Inn at the National Institutes of Health (NIH) announced its 7th Annual “An Evening for Hope” Gala...

COVID-19 makes maintaining resident services and protecting key revenue streams like permitting and licensing both more difficult and more important. The current crisis has forced many governments to physically close down offices, leaving teams scrambling to quickly transition from conducting operations in-person to doing so remotely. As a result, governments everywhere are looking for ways to keep ‘City Hall’ open when the physica...

For many public sector communicators, the rush to send mass announcements about COVID-19 health information is being replaced by a need to inform a variety of audiences at scale for everything that’s come after. Whether communicating community risk levels, sharing testing information, or handling any number of unexpected scenarios, your audience will put new demands on your work. How do you do it well — at scale? In this webinar, y...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. Marketing, commerce, and service teams — this is the event for you. Come together as a community and learn how Salesforce Customer 360 can help you put the customer at the center of everything you do. At the end of the day, growth is the name of the game and delivering amazing customer experiences is the best way to get there...

This Government Transparency webinar will cover pre-meeting steps, which include creating an event, loading an agenda, and attaching documents in MediaManager. It will also include post-meeting steps, which include trimming the video/audio, adding and modifying timestamps, and changing an archive status to publish your recording for public viewing. This topic is geared towards Agenda Creators and those involved with the after meeting video tri...