Improving customers’ experience when accessing, engaging, and interacting with an agency through contact centers will have a significant impact on their overall experience with government. The Contact Center is a critical link between your agency and your customers. Empathizing with your customers and resolving issues in a timely and effective manner are more important than ever to achieve agency mission. Positive customer experiences dr...

PLEASE NOTE: If you have any questions or would like the invite, please reach out to cisa.exercises@cisa.dhs.gov. In support of DHS partners who wish to use the wide array of CISA Tabletop Exercise Packages (CTEPs), which include such topics as active shooter, vehicle ramming, Unmanned Aerial Systems, Cyber vectors, etc., CISA Exercises will be hosting a 60-minute workshop to provide an overview of the CISA Tabletop Exercise Package (CTEP), an...

Registration is closed FEDERAL EMPLOYEES: TAKE THE GUESSWORK OUT OF RETIRING FROM FEDERAL SERVICE The ProFeds Federal Retirement Impact Workshop gives federal employees a no-nonsense approach to evaluating the financial impact of benefits decisions made as they near retirement. IMPORTANT INFORMATION Attendance is free-of-charge Class size limited to enrich training experience Training includes CSRS & FERS audiences Spouses are encouraged...

Join us for a full day of breakfast, networking, and lunch as federal leaders discuss modernization initiatives around electronic health records (EHRs), equity, interoperability, data management and more. Advances in health IT have led to efficiencies and improvements in patient care and the management of public health. Register for the GovCIO Media & Research Health IT Summit happening September 21, 2023. Visit our event page to view the...

The Intelligence Community is constantly evolving to stay ahead of new threats, technologies, global events and adversarial capabilities as focus shifts from counterterrorism to peer and near-peer competition. In response to these shifts — and an urgent need for widespread modernization across the IC — intelligence leaders are looking at ways to update the intelligence tradecraft, adopt cutting-edge technologies, become more agile,...

Join Granicus for a complimentary webinar during Emergency Preparedness Month and dive into the world of emergency communications. A year after Hurricane Ian, leading Florida government communicators, representing the City of North Port and Sarasota County, will share their invaluable experiences and insights. Specifically, attendees will: Discover how these communications teams acted swiftly in the face of a natural disaster, ensuring accura...

Artificial intelligence (AI) is transforming the world around us and having a profound impact on our lives. Generative AI’s explosive growth has made that more evident than ever – leading to a surge in interest, questions, and concerns about AI among business leaders. Businesses that know how to successfully adopt and manage AI will have a significant advantage over their competitors. Staying ahead of the curve requires business le...

Thank you for the overwhelming response. The enrollment capacity for this event has been reached. The workshop aims to bring awareness of advanced capabilities available in Excel, to empower Modern Excel analysts to see what’s possible, to explore how Excel & Power BI are best used together and how Excel & Power BI can be integrated in Microsoft Teams & SharePoint Online. Upon completion of this workshop attendees will: Have...

Do you possess an active TS/SCI, CI Poly or Full Scope Poly Security Clearance & looking for your next Cleared Career Opportunity? Join us at the reStartEvents Nationwide TS/SCI & Above Cleared Virtual Career Fair on September 21st and engage with hiring managers and recruiters from some of the nation's leading defense contractors, all from the safety and comfort of your home or office. Accomplish what it would take weeks to do, ALL in...

Ansible® Automates 2023 is an in-person and live stream conference hosted by Red Hat. The right IT automation solution can unify teams and processes across an organization, ultimately transforming the way IT is delivered. Red Hat® Ansible Automation Platform supports extensive possibilities and is designed with hybrid cloud infrastructure in mind. It is a flexible, scalable, and multifaceted automation solution that works across your e...