Citizen Experience (CX) has gained momentum over the past 18 months as government service providers rely on digital channels to deliver services like never before. Register now and learn how Salesforce can help take a broad topic and bring it to action for your organization by discussing the top 5 use cases across global government. Whether you are considering chat bots, contact center modernization, self-service portals, email outreach, or d...

The COVID-19 pandemic has necessitated digital transformation for local governments across the country. Agencies must adopt technologies to improve the lives of their citizens.Join our Innovation Hour to hear insights from Joseph Baros, Chief Information Officer, State of New Mexico, on his agency's innovations using the Salesforce platform and their ability to quickly pivot to address new challenges and increased needs of the community.

Contactless service delivery and data on demand is now expected of nearly every government agency. Has your Community Development technology platform been keeping up? Join us to learn how municipal and county governments can quickly deploy constituent-centric experiences, speed up service delivery, and scale fast to meet Community Development (Planning, Permitting, Inspections, and Code Enforcement) mission demands with purpose-built applicati...

Please join us for Maryland Innovation Hour! Secretary Michael Leahy (MD DoIT) and Salesforce's Paul Baltzell (former CIO, State of IN) will kick things off with a fireside chat, as they explore opportunities for agencies to modernize mission-critical, data-driven processes.

The very first FHLBanks and Salesforce User-Group where all the FHLBanks can connect, share strategies and best practices as it relates to technology, digital transformation, and modernization.

Join Stephen Pipino, Principal Security Specialist from Salesforce Global Public Sector, to discuss the latest on the DoD Cybersecurity Maturity Model Certification (CMMC) and what it means for the GovCon Community.During this webinar, he will discuss:Challenges to anticipate with CMMC complianceHow DoD contractors can address CMMC requirements associated with protecting Controlled Unclassified Information (CUI)How using Salesforce offerings,...

Learn how you can do your part to Enhance National Security, Promote Public Safety, and the Rule of Law by creating secure and seamless digital experiences for analysts, agents, and litigants, faster. Mulesoft Clients Experience: 4x faster IT project delivery speeds 5x faster connection of legacy systems 66% reduced cost of maintaining legacy systems Register now to hear from Mulesoft and Salesforce industry leaders as they discuss how the Mul...

The COVID-19 Global Pandemic, unlike previous pandemics, exposed the fragility of public health systems globally and the importance of public health systems to maintaining economic vitality and the well-being of communities. Government organizations that acquired technological solutions in response to COVID-19 are beginning to reimagine public health services and the use of technology to achieve improved well-being of the populations they serv...

As the U.S. economy emerges from the pandemic, many Labor & Workforce agencies are taking stock of their organizations withstood surges in claims and the need to interact in all virtual ways with citizens. With new Federal funding available in the American Rescue Plan Act for unemployment system modernization, there is once in a lifetime opportunity to not only improve how unemployment benefits are delivered, but how organizations can re-i...

Whether it is inquiring about benefits services, filing a community complaint or reporting an outage, individuals want information from their government quickly and through their channel of choice. Government contact centers are challenged daily with providing service to constituents; meeting them where they are timely and efficiently. The pandemic only magnified this need and growing citizen requests quickly overwhelmed most agency call cente...