Technology has enabled customers to take control of the experience they want with service providers - whether it’s finding answers via a website, email, text, chatbot, or talking to a human. Government agencies need to keep up and adopt innovative ways to meet both citizen and employee desires. Creating exceptional customer experiences (CX) is so important it is the 2nd of three core priorities in the President’s Management Agenda...

With the transformation of ServiceNow in organizations from an ITSM solution to a platform-of-platforms, there is a greater need to define the role of a platform owner independent of specific domain areas. Instead, the platform owner is a provider of services, governance, and facilitator for citizen development. Join us as we discuss a minimal, yet sufficient governance model, incorporating demand management.

Are you wondering what capabilities your agency can unlock with your Zoom for Government account? Don't miss out on Carahsoft's weekly trainings and discover all the tips and tricks to successfully implement your Zoom for Government account. Dive in and learn about: Account and profile settings Scheduling and starting a meeting Exciting features including virtual backgrounds and filters Zoom for Government is a FedRAMP authorized Software as a...

Attend a 1-hour webinar on the DAF SBIR/STTR program and its opportunities and expectations for technology entrepreneurs and researchers. About this event APEX is thrilled to bring back our third round of SBIR/STTR info sessions this Spring! If you joined our sessions this past year, these upcoming dates will cover a great deal of similar content, but will also cover some program changes and growth from the most recent DAF solicitation. The D...

Together, with AWS, Trend Micro has crafted 5 unique Immersion Days to address your organization's cloud security challenges. Please view agendas and learning objectives below and select one or more workshops to join! See you soon. 3/10 - Creating an Extra Network Layer of Protection with Your AWS Services 3/17 - Amazon S3 Bucket Malware Scanning 4/14 - Building Modern Applications with Security Embedded 4/21 - Visibility into Open-Source Code...

Join SAP Concur Fusion (in-person or virtually) to optimize your investment in SAP Concur and be empowered to influence organizational change, so that your business is ready for anything. You will also be able to access educational and training opportunities, engage with and expand your community, and be inspired to take the next step.

Reimagine experiences. Join a community of Experience Makers from around the world to learn, be inspired, and make connections that will empower you to create better, more personalized customer experiences. Summit 2022 is a global virtual event with innovative keynotes, more than 200 sessions and training workshops across 10 content tracks, and networking activities. It’s a unique opportunity to join a community of Experience Makers from...

Join Red Hat and government leaders in New Orleans for the National Association of State Technology Directors (NASTD) Combined Southern and Western Region Seminar.

GSA’s Federal Acquisition Service Training (FAST2022) monthly conference series continues with Securing Next-Generation Hybrid Work Environments on March 16 at 1 p.m. ET. Learn how to easily acquire affordable tech solutions while complying with federal security regulations. Check out the full lineup of the FAST2022 monthly conference series at www.gsa.gov/fast.

In our ongoing commitment to the Deltek customer community, please join us for the first Specification Solutions Customer Town Hall of 2022. You'll hear from Deltek experts about product vision, recent releases and investments being made to advance our suite of project-based solutions. You'll learn about: What's new for Deltek Specification Solutions Upcoming releases and what you need to know Customer experience initiatives underway that enha...