Agencies are under increased pressure from the highest levels of government to operate with a cloud-first mentality. But, the reality is that moving every workload to the cloud right now isn't practical. For this reason, many are operating in hybrid environments and leveraging the power of observability to bridge gaps and unify data. Observability has emerged as the key element which allows cross-functional teams to understand what's happening...

In this on-demand webinar, Daniel O'Sullivan, Founder and CEO of Gyst Technologies, led an informative webinar that expanded attendees’ knowledge about the use of advanced analytics and speech personalization in contact centers. Explore behavior-driven personalization in your IVR channels and 'voicebots' to deflect calls away from expensive agents and drive costs down. This webinar helped attendees and their agencies: Discover new ways t...

This on-demand webinar explored the evolution of technology in public safety and how you can ensure you take advantage. Prepared aims to lead the charge in modernizing the safety systems of the future. By unlocking the full potential of everyday technology, Prepared makes emergency communication faster, more accessible, and introduces information that has never been utilized for emergency response before. Download now to immerse yourself in a...

M&S Consulting, AWS, and Carahsoft hosted a lunch n' learn on Wednesday, August 23, at the Morgantown Marriot at Waterfront Place in Morgantown, West Virginia from 11 am to 2 pm. It was an afternoon full of in-depth learning sessions from experts in the area. Attendees heard from experts across the federal space and explored topics including:Introduction to the ACNGJourney to the CloudBenefits of the Cloud

In this webinar, Daniel King, Director of Business Development at Inforatix, Inc., and Ethan McKinney, Child Support Enforcement Leader at AWS, discussed the transformative power of iPayOnline™, an innovative payment portal built on AWS cloud infrastructure. Designed specifically for Employers and Individual child support obligors, iPayOnline™ offers a secure and convenient platform to schedule one-time and recurring payments using...

Attendees joined subject-matter experts who spoke on a series of panels to discuss their experiences and the challenges they have faced in an ever-evolving technology climate in the public safety sector.

Attendees of this on-demand webinar listened to subject matter experts discuss: The commitment and expectations of the Carahsoft AWS EdTech and GovTech Fast Track Program Program benefits including go-to market strategy, business development, marketplace support and contract access Strategies to leverage the AWS Marketplace and the Carahsoft resources available to EdTech and GovTech partners

Equip your contact center for tomorrow's challenges by unlocking the transformative potential of tools like Digital Appeals & Recording Solution (DARS), Amazon Lex, Amazon Contact Lens, and Amazon Connect Optimization. Key highlights of this webinar included:Chat WidgetsInclusive OmniAssistantBuilding a Better BotCall Recording KeepingAnalytics, ML TrendsForecasting, Staffing Through Peak

Curious about a more efficient and effective way to attract, vet, and hire applicants for your law enforcement agency? Guardian Alliance Technologies, the nation's largest background investigation software provider, has partnered with All-Star Talent to provide an integrated recruiting solution for attracting, vetting, and hiring applicants in record time. During this interactive, on-demand session, we provided a live demonstration of the soft...

Attendees learned about a range of groundbreaking EdTech applications designed specifically for K-12. This event featured valuable insights from industry leaders as speakers from some of the largest K-12 entities shared their experiences. Specifically, this on-demand session explored: The power of context-aware and actionable insights, empowering educators, administrators, parents, and students with data-driven decision-making support. An unde...