Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies consider when adopting automation to handle routine inquiries and enabling Agents to handle more complex cases?Join Salesforce's...

Like human intelligence, AI is ever-evolving Join us at DataRobot AIX 22 to stay at the forefront of the industry. At DataRobot's virtual flagship event, you'll surround yourself with industry experts, AI pioneers, and thought leaders who will help you tap into new ways to drive innovation and extract value from end-to-end AI platforms. During this virtual conference, attendees will experience: 3 keynote sessions Insights from customers, partn...

The rapid growth in data center switch port speeds from 10G to 100G, and now 400G, is driving a new approach to the future of Data Center Interconnect (DCI). Compact modular platforms with superior optical performance up to 800G per wavelength allow data center operators to deploy simple yet carrier-grade secure transport networks effortlessly; all with lower costs per bit, less space and power, simpler operations, and a secure future-proof ar...

Join us for an interactive session on conducting end-to-end analysis. To start off, we will unpack how Federal, State, and Local agencies are utilizing data driven approaches to enhance their operations, including reconciliation, risk assessment, and data deduplication. During this webinar, you'll go hands-on and learn how to apply these techniques for yourself. You will learn how to bring in and merge different sources of data, ensure data qu...

The clock's been ticking - Federal agencies are reaching the end of the first year of President Biden's signed Executive Order 14028, "Improving the Nation's Cybersecurity; Transforming Government Through Technology-Driven initiatives," on May 12, 2021. Join our complimentary webinar as we discuss this executive order which aims to tighten federal agency cybersecurity by requiring all federal government agencies to adopt multifactor authentica...

Attendees of this webinar will learn: Important considerations to plan your data migration Different approaches institutions have taken How Google Cloud with Globus addresses the challenges of data migrations How to get started

During this webcast, we will discuss how Workspace ONE helps deliver digital transformation by: Creating a shared platform and centralizing management of all your endpoints and applications Ensuring a consistent remote work experience for any application Continuous tracking and verification of device state, user details, and other context to determine user and device risk Quickly provisioning applications, applying conditional access controls,...

During this webcast, you will learn: How IDP uses AI/ML to manage unstructured data How IDP can work for your business The best practices to start on your IDP journey

The January User Group meeting was so popular, that we decided to do more hot topics! We understand the challenges you face to digitize new and existing processes. During the State of CA User Group meetings, customers can come together to share questions, ideas, and solutions. Please register for our next State of CA User Group meeting on Thursday, June 9, 2022. Don’t forget that if you are interested in the topics but are unable to atte...

JOIN US FOR - DOING BUSINESS WITH FEHB - FEDERAL EMPLOYEE HEALTH BENEFITS. The Playbook Series will feature 4 Panelists who cover the following topics on the Department: Small Business Government Agency Representative to cover opportunities, acquisition forecast, and Agency/Department events; McLean Group will cover mergers & acquisitions (M&A) within the vendor community for the specific Agency/Department; Fedmine, LLC will discuss pu...