Organizations spend approximately $1.5 trillion each year on customer service. However, the challenge lies in the need to cut costs while maintaining or even improving service quality. Frontline employees often struggle to provide trusted answers when addressing citizen inquiries, resulting in frustrating self-service experiences for citizens and subpar performance from agents.Watch an on-demand recording that discusses AI and Knowledge Manage...

Artificial intelligence (AI) is revolutionizing communication and collaboration across industries—including the federal government. But with AI’s potential comes the need for strategic, secure implementation. In the eBook Collaborating for Responsible AI in National Security, Zoom’s AI Strategist explores how AI-powered communication tools can streamline operations while maintaining the highest security standards. Discover:Ho...

Do you have location data in your data sources? Do you think a map will help give your dashboard some pop? View this webinar and discover the many reasons to use maps in Tableau. Whether you are a seasoned administrator or just getting started, this webinar promises valuable insights to elevate your geospatial analytics skills and drive greater success for your organization. During this webinar, attendees learned:The history of mapping and geo...

Watch Manifest and Carahsoft recent webinar titled 'Transparency in Tech: The Future with SBOM and AIBOM,' which focused on SBOM management for federal agencies and the DOD. During the webinar the speaker explained how to quantify third-party software risk, collect and consume SBOMs and gain insight into AI provenance at the FedRAMP High level. Agencies have already begun gaining valuable insights into their cyber supply chain risk through the...

Identity risks are of increasing focus for government agencies, especially when it comes to Active Directory and Entra ID. Attack Paths accessed via synced users can cross environments and bypass important identity safeguards and security controls. BloodHound Enterprise (BHE), a product of SpecterOps, mitigates the risk of lateral movement and privilege escalation in Identity and directory environments. With SpecterOps' recent FedRAMP High Aut...

In this webinar, we covered:The expanding IoT/IoMT riskIdentifying the customers' painEffective customer conversationsSolving the problem together and the customer advantage

Attendees of this webinar explored how open-source data empowers investigators to solve cases more quickly and efficiently with the help of AI. They discovered through the investigation lifecycle—planning, data collection, analysis and resolution—and show how social media plays a pivotal role in uncovering critical evidence.During this webinar attendees learned:Mapping relationships and connections that are otherwise hard to detect...

Watch the on-demand webinar with Dragos and Xage Security, where we explored defending against sophisticated nation-state threats to critical infrastructure, including Volt Typhoon. Attendees discovered different strategies for detecting and countering advanced cyber adversaries in OT and IT-OT environments. We covered real-time threat detection, incident response, Zero Trust security and unified defense strategies, combining Dragos' threat in...

Network-derived intelligence provided real-time, immutable data about what was happening within your environment beyond standard hack-prone logging. Participants joined Gigamon to explore how Network-Derived Intelligence helped with vulnerability detection, weak ciphers, non-standard port usage, and other cyber challenges that logs couldn’t address. During the webinar, attendees learned:What exactly is on your network in real-timeTo over...

Zoom for Government is for your mission. We enable the federal mission through an easy-to-use and innovative collaboration platform. Watch the following webinars on demand exclusive to the public sector!Innovations That Shaped Zoom for Government in 2024 and a Look Ahead to 2025Review 2024 Highlights: Recap the key product launches and feature updates that refined the landscape this year.Showcase Real-World Impact: Explore use cases where thes...