Customer service is essential to the success of any business. To provide voice-based customer service at scale, many organizations operate call centers. At the low end, call centers simply route incoming calls to any available agent. More sophisticated systems support more sophisticated routing and interaction, including the ability to create customized call trees and other Integrated Voice Response (IVR) systems. Traditionally, IVR systems ha...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. Bringing the cloud computing community together to connect, collaborate, and learn how to build a future-ready business. AWS Summit returns to the International Convention Centre (ICC) Sydney in 2020, with three days of educational and inspirational keynotes, breakout sessions, and customer stories. Learn how cloud technology can help your bus...

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. Bringing the cloud computing community together to connect, collaborate, and learn how to build a future-ready business. AWS Summit returns to the International Convention Centre (ICC) Sydney in 2020, with three days of educational and inspirational keynotes, breakout sessions, and customer stories. Learn how cloud technology can help your bus...

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns. Jump-start your journey to the cloud. Join us for AWS Initiate Day to learn about digital transformation and data migration. Bring your questions about public sector cloud adoption and learn best practices on everything from security to cost savings. Initiate your own cloud discussions during networking opportunities and 10 breakou...

For organizations that operate in the cloud but still need to keep some data on premises to meet compliance requirements or overcome latency issues, there are now options for running managed database services in your on-premises environments, just as you would in the cloud. For example, Amazon Web Services (AWS) enables your organization to run Amazon Relational Database Service (Amazon RDS) in an on-premises VMware environment. This fully man...

Join us on February 27 to learn how to leverage AWS to support Oracle products in the cloud. Customers can launch Oracle stacks including databases and middleware, identify management solutions inside of AWS, or migrate to AWS native cloud solutions such as Amazon Aurora. During this lunch and learn, discover the benefits of AWS for Oracle solutions, including: Architecting and migrating Oracle products to AWS Accelerating Oracle project timel...

More than 5,000 customers currently run SAP on Amazon Web Services (AWS), and many more are evaluating their migration and innovation strategies. In this session, discover how 11 years of joint innovation with SAP and AWS have helped create a path of choice for customers on their journey. Learn how companies evaluated moving their SAP landscapes to the cloud, why they’ve chosen AWS, and how they are now innovating on behalf of their cust...

Join us on January 30 to learn how cloud adoption can help you achieve your modernization initiatives. Cloud solutions provide cost-effective, scalable, secure, and flexible infrastructure necessary to drive actionable change. During this interactive lunch and learn, subject matter experts will discuss how cloud infrastructure is helping state and local governments better serve their citizens.

Join us for our Amazon Web Services Spotlight Series to learn about best practices for moving your infrastructure to the cloud, as well as migrating and modernizing your Windows workload with AWS! You will uncover how to successfully migrate to the cloud and overcome the challenges organizations face when modernizing, as well as best practices for customers migrating Microsoft workloads to AWS and migrating SQL Server databases to the cloud. D...

Join Splunk and AWS for an educational presentation and demo on workload migration to the AWS Cloud and learn how to protect against ransomware in the cloud. When migrating to the cloud, organizations face the challenge of maintaining a comprehensive view of systems and security posture. Throughout the process, lack of visibility and a glut of tools inhibit efficiency and agility, causing delays and diminishing the benefits of migration. Key...