This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES How EUM can fit into your utility’s management practices.How to use a tool...

This three-day course uses time-honored strategies to teach attendees how to set cost-based and defendable rates. Utilities are faced with escalating costs of operational and infrastructure improvements, expanding regulatory and environmental forces from government and public interest groups and public demand for clean and affordable water. Evaluate financial policies and rate impactsDevelop defendable policies that are fair, equitable and ob...

Presenting solutions for balancing the benefits of conservation with the costs, managing water resources, sustainable utilities and infrastructure, urban planning and design, energy efficiency, water conservation, stormwater and reuse.

AWWA and AMTA are excited to partner with Water Environment Federation and WateReuse Association to create an enhanced technical program. Join us to explore how the latest developments in membrane technology can enhance water reliability and quality. Each year the conference reveals new directions in water and wastewater treatment technologies, desalting and membrane bioreactor applications. 2018 MTC at-a-Glance All events take place at the Pa...

This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES How EUM can fit into your utility’s management practices. How to use a tool...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

Concentrate management is a well-known challenge in treating water with the use of reverse osmosis membranes, particularly for inland facilities. However, some membrane researchers view brine as both a burden and a tool. This webinar explores the advances of managing concentrate through volume reduction and the innovative ways that concentrate is being used to tackle emerging contaminants, such as perflourinated compounds. This webinar offers...

This webinar is an introduction to several models and approaches utilities are currently using to assist low-income customers and the tools the utilities are using to effectively reach low-income communities. These models are presented against the backdrop of “Navigating Legal Pathways to Rate-Funded Customer Assistance Programs.” Although some content could be somewhat similar to the November 2014 webinar titled “Measuring a...

Over the past 29 years, members of AWWA and WEF have established The Utility Management Conference™ as one of the leading, most informative, and most prestigious management conferences available. Come prepared to share your experiences and learn from others in similar situations as we respond to the most pressing management issues of the day.

Attendees will learn the methods and technologies to economically control water and revenue losses by managing leakage and pressure to save water and optimizing revenue via revenue protection programs. Be sure to bring a laptop or personal device to the seminar! Attendees who have completed a water audit for their utility using the AWWA Free Water Audit Software are encouraged to bring an electronic copy of the audit. Water Loss Seminar at-a-G...