In the midst of rapid transformation, IT teams are constrained by old ways of working and legacy ITSM tools. Rigid processes, disconnected tools, and silos between development and operations teams prevent teams from enabling a high-performing digital business. Hear from Derek Fields, Atlassian Practice Manager at RightStar, as he demonstrates the three key elements of operationg a proactive Service Desk: Ticket Management Configure Management...

Connect, share, and learn how to take your team’s agility and transformation to the next level. Explore the solutions, tools, and best-practices to tackle some of the toughest government transformation and remote work challenges. Learn how to improve your agency’s agile methods, and deep dive into Atlassian’s vision for the future of government teams. Integrate, create, and transform, at scale Hear from agency experts who ar...

Ronin Dashboards for Jira provides ready to go dashboards for all your teams: Business, Agile Development, DevOps, IT Service Management, Sales, Marketing… Any critical metric! Its integrations make this app the central hub for all your Atlassian or external products: Jira Software, Jira Service Management, Statuspage, Opsgenie, Bitbucket, Confluence, Insight, and the Atlassian Marketplace. Soon: Trello, GitHub, Zendesk, ServiceNow, Fre...

Join an open discussion with an Atlassian customer and hear their personal experiences when it comes to change management on Atlassian cloud products. Change is hard. Constantly adapting and building a culture that embraces change is even harder. When it comes to change management, it’s important to understand how to scale processes and tools, but also how to scale your company values and culture. In this fireside chat, you’ll hear...

Learn how you can lead your organization's shift from top-down, annual prioritization and budgeting practices to a more lean-agile approach to managing your portfolio. The conversation will be lead by LPM expert, Deema Dajani of Scaled Agile Inc., and Atlassian’s EMEA Jira Align Solutions lead, Shane McGuire. Portfolio management is not a new practice; organizations have always prioritized work, allocated budgets, and governed investment...

In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. Halp’s conversational ticketing make it easier to capture, track, and respond to internal requests easier by bringing your help desk into Teams. Halp integrates with ITSM systems like Jira Service Management and Zendesk. With Halp in Teams you can: Create tickets in Teams Track and report Au...

While Confluence is the perfect knowledge documentation tool, SharePoint is the better solution for document management. Where Jira is the best tool to coordinate your projects, Teams is the most suitable solution for fast and efficient team communication. Many companies are using different systems because of their different benefits and employees struggle with finding what they're searching for. Why not connect your platforms and take the bes...

An Overview of Jira Service Management - Join a member of Atlassian’s ITSM Product Marketing team for a brief overview of Jira Service Management.We'll cover what the next generation of Jira Service Desk has in store including: - Modern incident management, powered by Opsgenie - We’ve included on-call scheduling, alerting, incident swarming, and more from our popular Opsgenie product in all cloud editions of Jira Service Management...

This one-hour webinar will help you understand the value that Portfolio for Jira and Jira Align bring to the planning process. We walk through the things you absolutely need to know: creating, customizing, and managing plans and programs; making realistic projections with Portfolio for Jira based on the shape of your data; and avoiding false projections from incomplete data. We will also send you an occasional email about upcoming Expium class...

In this free 1-hour webinar, Expium's Atlassian Certified Experts provide a comprehensive view of Atlassian's ITSM solution, Jira Service Management (formerly Jira Service Desk), pointing out the critical elements you need to know ahead of time including the wins our team has found with complementary products: Opsgenie and Insight.We will also send you an occasional email about upcoming Expium classes and apps. You can opt-out any time, of course.