There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement. DGI's 16th Government Customer Experience Conference (formerly called Customer Service)-- which is free for government professionals -- will explore the policies, applications and technologies involved with...

Federal, State and Local Knowledge Management professionals have been working on turning information into knowledge since the 1990’s. The need for government to learn, innovate, adapt and change continues to grow in importance. Knowledge Management can be a key driver for positive change and should be used to solve agency problems and help agencies perform better. By implementing and enhancing KM strategies, government agencies can more...

As a follow-up to Digital Government Institute’s popular flagship E-Discovery, Records & Information Conference held in March, government Records Management professionals will once again gather in August to network and continue the dialog about e-discovery, records and information management policies, applications and technologies, to include updates to meeting the Government Records Directive requirements. The Records Management Con...

With all of the negative press about how weak the collective good-guy cyber defenses are, there is reason to hope. This online seminar will review the ‘Four Cyber Security Innovations’ that not only work but will fundamentally change how we will all do our jobs in the future. Some in the IT Security community are leaning forward with these ideas and showing us the way. They are teaching us how to transform tactical Incident Respons...

In October 2015, the Office of Management and Budget (OMB) and the General Services Administration (GSA) announced the first-ever government-wide operating model for shared services, including the establishment of the Shared Services Governance Board (SSGB) and creation of the Office of Unified Shared Services Management (USSM). See official White House announcement. On May 4th, OMB issued guidance to agencies on Improving Administrative Funct...

Data security threats continue to increase in number and sophistication. The growing use of collaborative technologies – from mobile devices and social media to virtualization and cloud computing – will continue to be one of the most significant factors impacting the security landscape. For these reasons, the federal government has increased efforts to minimize and prevent cyber security attacks, and will continue to place signific...

SolarWinds, a leading provider of IT Management and Monitoring Software, in partnership with Market Connections, a leading government-focused, custom research firm, recently released results of the 3rd annual Federal Cybersecurity Survey, identifying the biggest barriers to improving IT security. Federal IT decision makers responding to the survey for the first time felt threats from foreign governments now equal threats from careless/untraine...

Enterprise Architecture has become one of the pillars of the federal IT world to help make operations run smoothly, seamlessly and maneuver easily. No matter what technology is touted, or how service oriented and agile the applications are -- especially cloud-based or SAAS environments -- technology systems must be designed and implemented to support the business or mission and enable processes. If integrated IT systems don't work or fail, the...

In 1996 Congress enacted the Clinger-Cohen Act, which after becoming law, instituted a process across the federal government that required Chief Information Officers to implement technology in the context of an Architecture. By 2002 OMB was leading the effort to identify opportunities to simplify processes and unify work across agencies with the goal of maximizing technology investments to deliver a more citizen-centered, customer focused gove...

With the overwhelming growth of digital information, the scope of electronic records management has expanded exponentially and is an increasingly critical issue for government agencies, particularly as it relates to being able to provide secure storage, access, and retrieval of this information. The 2012 OMB Managing Government Records Directive put NARA in charge of the effort with the goal of having all permanent records stored electronicall...