Government employees have faced seismic change over the last few months as the pandemic disrupted their home and work lives in unprecedented ways. Leaders understand the imperative to move their employees from a mindset of surviving the pandemic to thriving despite the unfolding crisis. Achieving this shift in employee experience requires leaders who communicate well and often, have an employee-first mindset, practice empathy, and set the exam...

The COVID-19 pandemic has propelled telehealth into prominence, and telemedicine, once viewed as a convenience, is now an essential tool for treating patients. Research firm Frost & Sullivan predicts that the use of telehealth will increase by 64.3% nationwide this year. While telehealth is a necessary and beneficial solution during the COVID-19 crisis and beyond, its growing use can jeopardize the safety of sensitive patient data and thei...

For weeks, most of the federal civilian workforce and a large percentage of Department of Defense employees have been teleworking. Information Technology offices across government have been logging long – often intense – hours in order to enable mission-critical work, some of it directly tied to COVID-19 response efforts. Agencies have purchased hundreds-of-thousands of new laptops, managed an exponential rise in help-desk requests...

As states pull back quarantine measures in a phased approach, government agencies will continue to work with heroic urgency to meet the needs of the people. To support the needs of citizens, the federal, states, and local agencies must listen to the needs of the people through customer experience signals to drive the modernization and transformation efforts in support of this new normal. This webinar will take an in-depth look at implementing...

Digital transformation has taken center stage across America, both in the way we live and the way we work. It has never been more critical for agencies to enable an increasingly digital government – whether defending the nation or delivering citizen services. Government IT leaders have acknowledged that their reliance on legacy systems is a significant barrier to digital transformation and that they now need to accelerate their IT modern...

Higher Education faces a unique set of challenges when managing identities, securely connecting users to both SaaS and on-prem applications, and securing campus administrative servers. Complicating matters, colleges and universities service a broad range of personas including staff, faculty, adjunct faculty, admissions applicants, students, alumni, donors, contractors, athletics/arts supporters, and many others who walk across campus every day...

In February, the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency (CISA) released its strategic plan. Through CISA’s #PROTECT2020 initiative, the lead federal agency responsible for national election security is enhancing the integrity and resilience of the Nation’s election infrastructure, and ensuring the confidentiality, truthfulness, and accuracy of the free and fair elections necessary f...

In the 12 months since the White House launched the American Artificial Intelligence (AI) Initiative, substantial progress has been made in accelerating America’s global leadership in AI. This initiative has provided investment for AI research, called upon agencies to unleash Federal data to support innovation, and provided training for an AI-savvy workforce. Effectively deploying AI to improve the quality and efficiency of government se...

Technologies like artificial intelligence, machine learning, and robotic process automation are revolutionizing the way that government works. Lack of resources across state and local governments coupled with increasing citizen demands for digital service delivery are driving agencies to tap powerful new capabilities in areas as diverse as infrastructure, call centers, cybersecurity, and health care. Join us to explore the nuts and bolts of th...

Technological innovation is central to the intelligence profession. The National Counterintelligence and Security Center (NCSC) recently unveiled the National Counterintelligence Strategy of the United States of America 2020-2022, which features five major strategic objectives: Protect the nation’s critical infrastructure from foreign intelligence. Reduce threats to key U.S. supply chains. Counter the exploitation of the U.S. economy. De...