Generative AI (GenAI) gives technology and service provider CEOs an unprecedented opportunity to become operationally lean. This emerging technology can augment and/or automate tasks, workflows and processes in functions such as software engineering, marketing, sales and general administration. Technology and service provider CEOs must establish a concerted approach to addressing this opportunity to guide their organizations toward autonomous...

Changing an organization’s culture is crucial for delivering on digital initiatives. Many leaders struggle with what to do and how to do this effectively, whether within their own functional unit or across the enterprise. Join this complimentary Gartner leadership webinar, a follow-up to The 5 Steps to Change the Culture of Your Organization as a Gartner expert shares case studies of organizations that successfully changed their cultures...

Best practices don’t last forever; next practices need to be a focus, too. Gartner Maverick research delivers breakthrough, disruptive and sometimes contradictory ideas that challenge conventional thinking. Part of Gartner Futures Lab, it is designed to explore alternative opportunities and risks that could influence your strategy. It opens the door to challenge your thinking by considering less-obvious developments envisioned by Gartner...

More than half of organizations abandon their AI and generative AI efforts due to cost-related missteps. Gartner estimates that less than 15% of organizations identify, quantify and measure costs, risks and value. Meanwhile, AI and GenAI spending is projected to continue unabated. Thus, the most pervasive and elusive challenge for every executive leader will be to effectively vet, prioritize and fund the right initiatives at the right time to...

Software engineering leaders often struggle to evaluate how the metrics frameworks of DORA, SPACE and DevEx will help them demonstrate software engineering performance. The right set of metrics frameworks can help software engineering leaders make data-driven decisions, but only if they align engineering performance with business value. Metrics focused on software engineering processes and activities alone do not provide insights into the deli...

Leadership transitions are a common occurrence across governments, especially in an election year. Yet, perhaps not at this pace. For the first time in history, more than 70 countries will hold elections this year, impacting more than 4.2 billion people—over half of the global population. Eleven U.S. states are holding gubernatorial elections, the United States will be electing a president, and numerous provincial and municipal elections...

With rapid technological advancements, the demand for IT talent continues to outpace supply. According to the Gartner 2024 CIO Talent Planning Survey, 79% of responding organizations plan to increase their IT staff levels in 2024. Despite waves of layoffs from the tech sector, it remains difficult to hire qualified talent with high-in-demand skills such as GenAI, AI, machine learning and cybersecurity. These skills gaps threaten organizations...

Technology sector marketing budgets largely remained stable or even slightly increased up to two percentage points despite budgetary pressures. The 2024 Gartner Tech Marketing Benchmarks Survey provides a detailed analysis of marketing investments, brand strategy and activation, brand awareness and demand generation, account-based marketing (ABM), and the impact of artificial intelligence (AI) and machine learning (ML) on tech marketing organi...

Organizational structures can create silos and barriers that hinder collaboration and communication, leading to delays and inefficiency. To accelerate digital delivery, chief information officers (CIOs) should promote cross-functional efforts by designing structures that support product-team-focused business goals and outcomes. As CIOs evolve IT to a product-delivery-centric operating model, they often have questions like: Which organizational...

As AI spending and adoption accelerate, significant opportunities and challenges arise for enterprises. CFOs play a crucial role in managing the financial implications of this transformative technology. With the rapid integration of AI, finance leaders must navigate potential costs and risks to maintain organizational stability and competitiveness. Key challenges include categorizing AI initiatives, evaluating their financial impact and addres...