CIOs often ask the same pressing question: How do I organize for digital business? Yet, the secret to success is to look beyond organizational structure and align the entire information and technology (I&T) operating model to support the digital business agenda. Join this complimentary webinar which explores some common pitfalls of organizational design and I&T operating models, and how to avoid these by designing the I&T operating...

Leaders are prioritizing talent investments and digitalization initiatives in 2023, but they face an expensive and competitive labor market. To make smarter investments in digital skills, HR professionals must ensure decision makers have access to data-driven insights about the cost, timeliness and variability of different options for building, buying or borrowing talent. Join this complimentary webinar to learn how to leverage external labor...

Customer service and support leaders face a wide range of challenges, centered around delivering and demonstrating additional value to the business. With delivering and demonstrating value at the center of focus, customer service and support leaders must align their strategies to solutions that enable employees to enhance the customer experience and allow customers to resolve concerns on their own more easily. Join this complimentary webinar t...

The Gartner 2023 CIO and Technology Executive Agenda highlighted critical actions for CIOs to deliver the dividends that CEOs and top executives expect after years of digital investment. With digital business accelerating, companies must evolve their business models with new financial models and metrics to achieve desired business outcomes. In this free webinar, a Gartner expert will outline how leading CIOs radically reframe their organizatio...

Account-based marketing (ABM) continues to be an important demand generation strategy and can be used across a range of business goals, including new prospect acquisition, customer expansion and retention. ABM programs have a foundationally different go-to-market approach than traditional demand generation efforts, often with more complexity, collaboration requirements and unique processes, creating hurdles that must be overcome as the program...

As CIOs' responsibilities expand with greater focus on delivering business outcomes, opportunities also expand. Those expanded opportunities require CIOs to have different skills to be effective. Carving time out to develop your skills when the pace of work is already relentless can feel unattainable. In this free leadership webinar, we focus on the critical capabilities that you can develop to amplify your ability to make enterprise-wide impa...

In 2022, governments are continuing to accelerate and scale their digital initiatives. However, geopolitical and economic uncertainties as well as continuing public health concerns can potentially derail this progress. Many governments are facing even tougher choices in addition to addressing pandemic recovery and economic growth needs. Amidst these volatile and continuing disruptions, governments require greater agility to anticipate and resp...

Infrastructure and operations (I&O) plays a central role in accelerating digital initiatives and enabling remote work to keep businesses operational. Yet, the rapid change puts a strain on people, process, technology and governance. I&O leaders want to press pause to give themselves time to recover and rebuild the strong foundations that ensure stability of their services. However, business needs are ever-changing, raising new challeng...

CIOs and technology leaders struggle to demonstrate the value of their initiatives to the business, but current ROI models don’t adequately account for outcomes delivered to stakeholders beyond shareholders. Without a clear understanding of the value created and the impact on the organization’s mission-critical priorities, technology investments are often perceived as a cost center rather than strategic to the organization. Investm...

As financial services CIOs adapted digitally over the past few years, an uneven race unfolded between some accelerating positive business outcomes and some who lagged behind. This created a digital capability gap that could widen. Additionally, efforts around environmental, social and governance (ESG) can be oriented to various impacts both internally within banks’ operations and IT spend, investment options, and banks’ own lending...