Essentials of Proven Usability Techniques: Making Your Website More Effective Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday–Thursday, May 11-12, 2011 Time: 9:00–4:00 PM ET Location: GSA - One Constitution Square Fee: $600 federal, state, and local government$800 non-government Course Description Almost anyone can put up a website or online tool; but ensuring that people...

Usability Testing—It's Not Rocket Surgery Class Format: One Day Workshop Instructor: Steve Krug Date: Wednesday, April 20, 2011 Time: 9:00 AM–4:00 PM ET Location: GSA - One Constitution Square Fee: $300 federal, state, local government$400 non-government Webinar Description After Steve Krug wrote Don't Make Me Think, he spent five years teaching a workshop about basic usability principles. People really liked it, and a lot of peop...

Class Format: Webinar Instructors: H. Giovanni Carnaroli, DOT and Jana Hrdinová, Center for Technology in Government Date: Tuesday, April 12, 2011 Time: 2:00 PM–3:00 PM Fee: Free More Information Webinar Description Government agencies are increasingly looking to leverage social media to improve the quality of government services and elicit greater citizen engagement. Developing a social media policy can be an important first ste...

Improve Efficiency and Usability with Design Templates Class Format: Webinar Instructor: Jeff Horvath, HFI & Carolyn Lawson, CA.gov Date: Tuesday, November 9, 2010 Time: 2:00-3:00 PM ET Fee: Free Course Description Jeff Horvath, VP of User Experience Strategy at Human Factors International (HFI), will discuss the importance of User Interface Design Templates and how they can improve usability on your site. Design templates help user-cente...

Class Format: Two-Day Course Instructor Alex Langshur Date: Tuesday—Wednesday, November 2–3, 2010 Time: 9:00 AM–4:00 PM ET each day Location: U.S. Access Board1331 F Street, NWSuite 1000Washington, DC 20004–1111 Fee: $600 federal, state, local government$800 non-government Course Description Government services and information has never been as readily available to citizens as it is today.The number of touch points has...

Don't miss this powerful one day conference featuring procurement and marketing workshops, an opportunity for you to meet and network with GSA program managers, building managers, leasing specialists, senior procurement associates, as well as small business advocates from DOD and other Federal agencies. Attendees will also be exposed to prime contractors seeking to partner with experienced small businesses to help meet and exceed their company...

Telling Compelling Stories with Numbers: Data Visualization and Communication REGISTER NOW Class Format: Webinar Instructor: Stephen Few, Perceptual Edge Date: Friday, October 22, 2010 Time: 1:00–2:30 PM ET (please note this is an updated time) Fee: Free Course Description Important information cannot speak for itself. To tell its story, information relies on you to give it a clear voice. In government services, the challenge merely beg...

The Video Revolution Class Format: Webinar Instructor: Michael Rosenblum, Rosenblum TV Date Tuesday, September 14, 2010 Time: 1:00 – 2:30 PM ET Fee: $50 federal, state, or local U.S. government $75 non-government Description Small, inexpensive, and easy-to-operate digital camcorders and desktop and laptop editing software have changed the face of video and television production. What used to be expensive, complicated, and difficult is n...

The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...

Please join Web Manager University as we host our next FREE New Media Talk Socrata CEO, Kevin Merritt, will team up with Jeffrey Levy, Director of Web Communications at the EPA, for this event to show you how the EPA transformed BP Oil Spill data into an interactive and visual dataset and shared that data on EPA.gov Date: Wednesday, August 4, 2010 Time: 2:00 - 3:00 PM ET This is a FREE online webinar! http://www.certain.com/system/profile/web...