The Video Revolution Class Format: Webinar Instructor: Michael Rosenblum, Rosenblum TV Date Tuesday, September 14, 2010 Time: 1:00 – 2:30 PM ET Fee: $50 federal, state, or local U.S. government $75 non-government Description Small, inexpensive, and easy-to-operate digital camcorders and desktop and laptop editing software have changed the face of video and television production. What used to be expensive, complicated, and difficult is n...

The Magic of Exceptional Customer Service Class Format: Webinar Instructor: Doug Lipp Date: Wednesday, September 8, 2010 — CHANGED DATE Time: 1:00 – 2:30 PM ET Fee: Free Course Description Doug’s Walt Disney University training experience provides fascinating stories, unique insights, and invaluable lessons. Learn how certain skills, attitudes and behavior contribute to delivering exceptional customer service. Doug’s ac...

Please join Web Manager University as we host our next FREE New Media Talk Socrata CEO, Kevin Merritt, will team up with Jeffrey Levy, Director of Web Communications at the EPA, for this event to show you how the EPA transformed BP Oil Spill data into an interactive and visual dataset and shared that data on EPA.gov Date: Wednesday, August 4, 2010 Time: 2:00 - 3:00 PM ET This is a FREE online webinar! http://www.certain.com/system/profile/web...

***Event is open to government employees only. Demo of Challenge.gov and Best Practices in Creating Online Challenges Date: Thursday, July 22nd Time: 3:00 – 4:00 pm ET Place: Online Webinar Presenter: Brandon Kessler, Founder of ChallengePost.com Challenge.gov is a new platform that just opened for federal agencies' to create new--or post existing--challenges. Challenge.gov enables agencies and citizens to connect around and solve some o...

Web Manager University is partnering with GSA's Center for New Media and Citizen Engagement to bring you this FREE webinar with tips and strategies for engaging citizens in online challenges. You may know that the Open Government Directive calls for agencies to engage citizens using challenges, but did you know that challenges are a great way to: • Motivate, inspire, and guide the public to solve tough challenges; • Change the perce...

Making Your Website More Effective: Intro to Proven Usability Techniques Class Format: Two–Day Course Instructor: Hal Miller–Jacobs, UsabilityCoach.com Date: Wednesday – Thursday, February 10 – 11, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 federal, state, or local U.S. government; $600 for non–government Course Description Almost anyone can put up a website or...

Measuring the Performance of Government Websites and Citizen Engagement Class Format: Two–Day Course Instructor: Alex Langshur, PublicInsite Date: Wednesday - Thursday, June 9 - 10, 2010 Time: 9:00 am – 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $400 for federal, state or local U.S. government employees; $600 for non–government participants Course Description Session 1: The strategic imperative to measure...

Content ROT: How to Find and Treat It Class Format: Seminar Instructor: Delia Konizeski, WelchmanPierpoint Date: Tuesday, June 1, 2010 Time: 9:00 AM – 12:00 PM Place: Department of Labor (DOL) Directions to DOL Fee: $50 federal, state, or local U.S. government; $75 for non–government Seminar Description With thousands of government websites, there is a lot of ROT (redundant, outdated, and trivial) content. You can't engage citizens...

Video Bootcamp Class Format: Two–Day Course Instructor: Michael Rosenblum, Rosenblum TV Date: Tuesday – Wednesday, May 25 – 26, 2010 Time: 9:00 am – 6:00 pm NOTE: the time of this course is LONGER than other two–day WMU courses. Place: Mathematical Association of America Carriage House Conference Center Washington, DCDirections to MAA Fee: $1,950 federal, state, or local U.S. government; $2,925 for non–gover...

Designing Forms, Surveys, and Dialogues for the Web Format: One-Day Course Instructor: Kathryn Summers, PhD, University of Baltimore Date: Wednesday, May 19, 2010 Time: 9:00 am - 4:00 pm Place: Department of Labor (DOL) Directions to DOL Fee: $200 federal, state, or local U.S. government;$300 for non-government Course Description This session will focus on designing registration forms, surveys, and engagement tools for a broad consumer audienc...