In today’s highly digitized landscape, executing and delivering exceptional digital services to customers and constituents has to be front and center. A competent digital strategy can empower an agency to provide the best digital experiences possible. During this webcast, join experts for an insightful discussion exploring the vital intersection of collaboration, cybersecurity, and digital experience assurance. Listen in as experts provi...

Agencies across government are on the cusp of a major digital transformation, driven by the integration of Artificial Intelligence (AI) into its operations. As customer interactions and work becomes more dynamic there is a pressing need for transformation that will reshape how customers and employees are served, enhance efficiency, personalization, and overall service delivery. AI is poised to play a critical role in program delivery by automa...

In an era of rapidly evolving customer preferences, organizations face the challenge of managing hybrid and remote workforces while maintaining high customer satisfaction for tech-savvy generations. The traditional approach of relying on single-channel communication systems is proving inadequate in meeting the dynamic expectations of today's consumers, who seek seamless, personalized interactions across multiple platforms. Consequently, there...

With state and local governments facing escalating cyber threats, building a unified, proactive cybersecurity strategy is more critical than ever. But doing so takes a lot of resources, beyond just the capital required. Many organizations struggle to hire and retain the IT talent needed to execute and maintain systems once built. The whole-of-state cybersecurity approach offers a comprehensive framework for enhancing cyber defenses through inc...

Government entities hold massive amounts of data within their cyber walls, and the utilization and protection of this data is a top priority for leaders across government. With an ever-evolving threat landscape and a workforce that often works outside the office, what do leaders need to do to ensure critical data — and the public’s sensitive data — are secure? What roles do emerging technologies play in the protection of such...

Today’s B2G marketers are business growth accelerators and sales cycle compression artists who are dramatically reducing the time between Marketing Qualified Leads (MQL) and Sales Qualified Leads (SQL). But it’s difficult to gain traction when you’re trapped between the promise of a brighter, digital, AI-driven future and the heavy, regulation-laden marketing of the past. At the 8th annual GAIN conference, join hundreds of yo...

The Homeland Security Department has a board mission with multiple stakeholders, from other federal agencies to state and local entities as well as the private sector. Through its component agencies, DHS is one of the biggest spenders in the market with an IT budget of $8 billion and a professional services spend that totaled another $8.5 billion in fiscal 2023. The department’s IT and professional services spending grew by 14% and 8.4%...

Federal agencies face the critical mission of continually adapting public services to meet evolving citizen needs, while ensuring community safety and fostering economic growth. Despite dedicated efforts and substantial resources, today's federal environment encounters significant challenges in simplifying and personalizing processes, improving real-time planning and forecasting, as well as automating workflows with intelligent, integrated tec...

The cybersecurity landscape for U.S. federal and defense sectors is evolving rapidly amid technological advancements and increasingly sophisticated threats. These organizations face unprecedented challenges in safeguarding sensitive data and critical infrastructure from adversaries who exploit evolving vulnerabilities. As federal networks expand into cloud computing, IoT, and interconnected systems, the attack surface broadens, necessitating r...