Leveraging Technology to Improve Agency Customer Service Thursday, June 21, 2012 2:00 PM EDT The Obama Administration’s Executive Order 13571 - Streamlining Service Delivery and Improving Customer Service – calls for agencies to establish signature initiatives using technology to improve the customer experience. In the year since the order was issued, have agencies delivered on the goals? How has customer service improved? Learn w...

Joint Chiefs of Staff Chairman General Martin Dempsey is the top military adviser to President Obama and Defense Secretary Leon Panetta. General Dempsey is responsible for managing the drawdown of our Afghanistan commitment, and for preparing the military for tomorrow's wars. We face a "security paradox," he says: while worldwide violence has declined, destructive technologies are proliferating among potential enemies among state and non-state...

Federal Government enterprises are creating, collecting, and coping with unprecedented volumes of information, amassed as structured and unstructured content and in diverse data types. This growing information universe is increasingly difficult to manage, particularly given recent budget cutbacks and resource constraints. To complicate matters, many agency professionals do not agree on the best way to manage or derive useful information from t...

Smarter Defense Contracting: Managing in an Era of Cutbacks Thursday, June 14, 2012 2:00 PM EDT In an era of tight budgets and program cuts, the Defense Department has to produce mission results while facing increased scrutiny and oversight. How is DoD delivering the best value to the warfighter and to the citizen? Learn about key defense acquisition strategies which include: reaching out to small business and promoting competition, improving...

Under pressure to save $5 billion a year by moving systems to the cloud, the federal government is banking on a game-changing security program for obtaining cloud services. The Federal Risk and Authorization Management Program, also known as FedRAMP, is aimed at enabling agencies to leverage security authorizations across government. This "do once, use many times" approach will save agencies and cloud service providers valuable cost, time and...

Government Executive’s Government Business Council invites you to be among the first to see new research findings in a complimentary webcast: Keeping Up: Are Agencies Equipped to Meet Mobile Needs? Wednesday, June 13, 2012 2:00 PM EDT The federal workforce operates in an increasingly mobile environment, requiring secure communication tools to stay connected and maximize productivity. Many agencies have found success leveraging advanced...

Open source information and social media have caused a huge growth in the amount of data available to the intelligence community. In a budget constrained environment, this information explosion may become a major source for producing intelligence and protecting our nation. Join us on June 12th as three experts in the fields of open source data and analytics discuss: The role of open source in developing and producing intelligence Impacts of bi...

Stay tuned for more information on this premier event.

Although the Federal Government has dabbled in telework implementation since the 1980s, it was not until the Administration issued the Telework Enhancement Act of 2010 that most took notice and began in earnest to update their enterprise-wide telework policies, programs, and enabling technologies. During the past 18 months, many organizations have taken pro-active steps to, as one agency official recently said, to “turbo-charge” th...

Government agencies have traditionally developed business continuity plans knowing that only limited data would be available in the event of a system outage, and that a loss of productivity was unavoidable. Now, with information becoming the central asset of government, federal IT managers need to drastically review the business continuity and disaster recovery paradigm, to cope with the reality of today’s budget environment, Big Data an...