Chatbots, voice assistance, artificial intelligence (AI) and other automation technologies all provide a new level of customer experience. These emerging technologies are being deployed widely in the private sector; however, many agencies are still determining the role of automation will take in serving their citizens. In a recent GovLoop survey, government agency members confirmed their interest in automation technologies. Nearly half of the...

Between legislative priorities, executive directives like the Modernizing Government Technology Act and the President’s Management Agenda, and the creation of the American Technology Council, it’s clear that the federal government is determined to modernize legacy systems, accelerate cloud adoption, strengthen cybersecurity posture, automate processes and more. But how will agencies quickly and securely make these transitions, ensu...

Technology is at the forefront of keeping America running in the midst of a pandemic and government networks are critical for maintaining mission operations. Agencies have had to expand network bandwidth for telework, implement conferencing services and provide help desk personnel with new contact center solutions. From the emergence of new technologies such as 5G and edge computing, to the rise in software-defined networks and network virtua...

The Social Security Administration’s Office of Buildings Management (OBM) provides daily maintenance and operations services for all facilities on the Social Security Administration’s (SSA) headquarters campus, as well as delegated and outlying buildings. OBM staff are responsible for a portfolio of 24 office buildings and data centers in Maryland, California, Illinois, New York, and Pennsylvania. To effectively perform their jobs,...

As the federal government overhauls its operations, digitization will play a fundamental role. While many agencies still rely on wet signatures, paper files and decentralized collaboration, recent shifts to work-from-home have forced agencies to rethink their models. This virtual event will explore digital trends across federal agencies. We’ll investigate how various offices and agencies are adjusting their protocols, from e-signature pe...

Software Defined Wide Area Networks (SD-WAN) have been very successful as an enterprise solution in the commercial world, but security concerns and the government’s former emphasis on working in offices has slowed its deployment in the public sector. Now, however, with large parts of the federal workforce working remotely, demand for access to the public internet has dramatically increased. Release of new interim guidance about TIC 3.0 a...

How should government agencies think about their AI journey? As government leaders strategically approach artificial intelligence, considering their data foundation and maturity, agile and predictive analytics, and people and processes are critical. During this edition of the WWT AI Digital Series, we will share dynamic use cases from companies and agencies who have navigated the AI development journey. We’ll detail the real world outco...

Hurricanes. Wildfires. Winter storms. Public safety emergencies don’t take a break, and COVID-19 has added an additional layer of complexity for first responders and public and private sector organizations. For both government agencies and enterprises, every disaster now entails managing at least two emergencies, COVID-19 being the constant.To further support first responders, government agencies, and the private sector, access to real-t...

As in almost every industry and discipline, the Covid-19 pandemic hit state and local governments hard. Some employees lacked tools for telework; many call centers faced backlogs, to name only a few of the challenges governments across the country faced this year. It’s clear: having a resiliency strategy to enable continuity of operations and minimize disruption is key when delivering essential services to citizens and delivering on the...

Emerging technologies offer the promise of better, faster, cheaper processing and problem solving, but they also bring the possibility of bias, security breaches and new privacy issues. Most agencies are experimenting on a small scale and testing out standards on privacy and security. Workforce also has been a concern as emerging tech matures—both to ensure displaced workers are reskilled and to make certain the job classifications are a...