Major societal change is underway as a result of the Covid-19 pandemic. How cities emerge from this crisis has yet to be determined, but this unprecedented moment opens the door for new ways of thinking and doing. By acknowledging the structural inefficiencies of the past and embracing the possibilities of the future, local officials can fundamentally redesign city government in order to achieve historic progress. Join Route Fifty for a weeklo...

In the decade since "Cloud First" debuted as a formal goal of government, federal agencies have made tremendous progress in transforming both their IT infrastructure and modernization strategies. But as the (relatively) easy migrations have been made, the remaining systems and workloads require decidedly more complex approaches. The 2020 Federal 100 winners include experts in all aspects of "Cloud Smart" modernization, from security to scalabi...

It’s been more than 40 years since the last major revamp of the federal job classification system—before the internet and cell phones, let alone cloud services and data scientists. And in the wake of COVID-19, even employees in long-established roles are being forced to adapt to radically different working environments. The challenges for federal agencies are massive -- but so too are the opportunities to reimagine roles within the...

Improving the customer experience has been a federal focal point for several years now, but many organizations still struggle with turning basic goals like "better design" and "meet digital natives' expectations" into a practical program to improve CX. In this GCN editorial webcast, GCN editors will speak with CX experts within government about what's worked for them, and how to make sure CX investments pay dividends across the enterprise. Thi...

With the majority of the workforce at home, technology has become the sole link enabling business to continue -- and the better the tech, the closer organizations can get to “as usual.” But the new normal puts a strain on apps and platforms not designed to manage the weight of an entire office at once. Software engineers across government are trying to keep their agencies afloat while they and their teams are also working from hom...

Federal agencies are rapidly adopting cloud infrastructure including Amazon Web Services (AWS), Microsoft Azure or Google Cloud Platform and they are realizing the enormous benefits. But without the right visibility and control, organization could quickly become vulnerable to risk.They are taking advantage of matching the requirements of each use case to the unique strengths of each cloud platform. What these agencies lack, however, is a way t...

Artificial intelligence has the potential to reinvent the way agencies approach complex mission challenges, and automation has already transformed operations across government. By freeing workers from repetitive, low-value work and drawing insights out of datasets too vast for humans to process, these technologies are emerging as cornerstone for a customer-centric and data-driven government. The 2020 Federal 100 winners include several leaders...

Technology is at the forefront of keeping America running in the midst of a pandemic and government networks are critical for maintaining mission operations. Agencies have had to expand network bandwidth for telework, implement conferencing services and provide help desk personnel with new contact center solutions. From the emergence of new technologies such as 5G and edge computing, to the rise in software-defined networks and network virtua...

Government agencies and organizations are looking to Artificial Intelligence and data analytics as a means to better protect and serve their citizens. But deploying the infrastructure needed to support AI at scale remains a challenge for many, given the complexity of achieving high performance and accuracy, all while managing costs and utilization. The use of AI in government must take into account privacy and security, compatibility with lega...

How can agencies keep their IT protected across disparate networks? What training is needed to ensure security is prioritized regardless of where their workforce is located? How frequently should an agency patch? And what steps can you take today to secure your office’s digital infrastructure? Join Nextgov’s discussion with federal leaders and government experts to find out cyber best practices for challenging times and beyond.