Customer experience (CX) is more than a buzzword — it’s a dynamic, evolving practice shaped by your agency, organization, team, and role. It’s everything you do to help users access and benefit from the services you provide. As we look ahead to 2026, what’s next for CX? What will define a high-impact, user-centered government experience? Join us online Monday, Dec. 8 from 4–4:30 p.m. ET/1–1:30 p.m. PT to hea...

In the face of tighter staffing constraints and increased budget uncertainty, agencies could be tempted to dial back their efforts to modernize operations and innovate their service delivery. But that’s not happening. Instead, agencies are finding creative ways to remove obstacles to transformation and drive new initiatives forward. Join us online Tuesday, Dec. 9 at 2 p.m. ET/11 a.m. PT to learn how agencies are leaning into transformati...

Artificial intelligence continues to dominate headlines and strategic plans across the public sector. Yet despite its promise, many agencies struggle to move from vision to execution. From procurement hurdles and data silos to workforce readiness and ethical concerns, the road to implementation is often more complex than expected. Join us online Wednesday, Dec. 10 at 2 p.m. ET/11 a.m. PT to hear from government and industry leaders about the m...

Nothing kills a good workplace culture faster than persistent negativity. Naysayers have an uncanny ability to stop innovation in its tracks and erode employee morale in one fell swoop. And while negativity is common, especially during times of transition, it’s not inevitable. As a supervisor, you have the tools to shift the tone and re-engage your team. Join us online Monday, Dec. 15 from 4-4:30 p.m. ET/1-1:30 p.m. PT as we talk with a...

From workplace tensions to policy debates, 2025 highlighted how conflict is an unavoidable part of public service. Rather than viewing conflict as a barrier, agencies are beginning to recognize it as a catalyst for innovation, resilience, and stronger teamwork. Join us online Tuesday, Dec. 16 at 2 p.m. ET/11 a.m. PT for a dynamic conversation with government and industry thought leaders. We’ll explore practical strategies for reframing c...

From breakthrough technologies to evolving workforce challenges, 2025 was a year of rapid change across the public sector. As agencies navigated new challenges and seized emerging opportunities, some shifts proved especially transformative — and will continue shaping government work in 2026 and beyond. Join us online Wednesday, Dec. 17 at 2 p.m. ET/11 a.m. PT for a dynamic conversation with government and industry thought leaders. We...