What is automation? You’ve probably heard the term automation hundreds of times, and you’ve also probably heard that a robot could take your job. But that isn’t true. One of the reasons that automation can sound so scary is because it is often misunderstood. To help, we are going back to the basics to tell you all you need to know. Join us online Thursday, Feb. 16, at 2 p.m. ET/11 a.m. PT to hear from government and industry...

Problem statement: Agencies are falling behind in preparing their teams for both the technology and management needs of the future. A report from the Government Accountability Office revealed that some government agencies aren’t just using slightly outdated technology, but decades- old equipment. The report found that information systems at the Department of Education, Health and Human Services and the Treasury Department each contained...

Let’s set the stage: A recent government hire is given a laptop from 2016, another is asked to manage a call center that hadn’t been updated in more than a decade, a third is onboarded using an HR system that required them to travel across the country for onboarding because the paperwork wasn’t digitized. Do these issues sound familiar? In many cases, the government is operating on seriously outdated technology, and with supp...

What does your inbox look like? It’s probably quite hectic as you get back into the swing of things after a busy start to the year. So, as you stare down your month-long to-do list, how do you keep from feeling overwhelmed? Join us online Tuesday, Jan. 31, at 2 p.m. ET/11 a.m. PT, to hear from a government expert about how to organize your work to be more efficient and effective in your day-to-day.

Knowing how to set boundaries is one of the most essential yet overlooked skills you need as a manager. Let’s face it we are all tired, a bit burned out and ready to log off at the end of the day, so we need to set clear boundaries and expectations for our teams. However, creating those boundaries and enforcing them can be hard. Join us online Monday, Jan. 30 at 4 p.m. ET/1 p.m. PT to hear from a government expert on how to set your boun...

It’s no secret that the workforce is changing. The U.S. is seeing near-record low levels of unemployment and high levels of job vacancies in every industry, including the public sector. With the job market in such flux, agencies need to think differently about how they attract and retain top talent. Government also has to deal with the added challenge of competing with higher wages offered in the private sector. It’s time to get cr...

Do you get performance anxiety about performance reviews? A lot of people do. These conversations can be difficult for both the supervisor and employee. But annual performance reviews, in particular, can play a vital role in helping employees grow in their jobs and align with the needs of the organization. Join us online Tuesday, Dec. 20, at 2 p.m. ET/11 a.m. PT, as we discuss five ways that you can improve the quality of annual reviews, both...

The annual ritual of setting performance goals for your employees can go one of two ways: It can be a check-the-box exercise that is endured and then forgotten, or it can be an opportunity to help employees understand how their personal goals intersect with the larger goals of their team and the organization. Join us online Monday, Dec. 19 at 4 p.m. ET/1 p.m. PT to hear from a government expert on how to make goal-setting a meaningful, collabo...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...

Join us online Wednesday, Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT as we celebrate the accomplishments of the 2022 NextGen Public Service Award Winners and speak with government and industry experts about implementing innovative and strategic thinking to deliver better services and support. We will look at innovations in four areas: Constituent services Decision-making Workforce management Technology