You may feel the sudden rise of artificial intelligence (AI) based applications a bit overwhelming. From the uproar of ChatGPT to automating basic tasks like reoccurring email invites, AI is everywhere. Numerous federal agencies are already exploring the use of AI and machine learning. Before you take that step, you need to understand both the benefits and limits of the technology. Join us online Wednesday, May 24, at 2 p.m. ET/11 a.m. PT, to...

Delivering social services programs effectively and efficiently is paramount for government agencies – and a lot of that work happens at contact centers. However, outdated technology can cause delays and frustration both for government employees and their constituents. That’s the exact situation that plagued the state of Missouri for years, until they embraced cloud and artificial intelligence (AI). Join us online Tuesday, May 23,...

Let’s start with the obvious, time is VERY limited. And you have a LOT to do. Therefore, to get as much done as possible, in as little time as possible, you need to have effective time management skills. Join us online Monday, May 22 at 4 p.m. ET/1 p.m. PT, to hear from a government expert about how to organize your day to get everything…or almost everything, done on your to-do list.

If you need to access agency applications easily and securely, the cloud is your solution. But managing a multitude of clouds, and performance, access, and security of each, you’re looking at a complex cloud environment. Join us online Thursday, May 18, at 2 p.m. ET/11 a.m. PT as we speak with experts about how you can create a cloud environment that truly enables your workforce, allowing them to be productive and efficient while being secure.

How do you measure a good experience? Or a bad one? The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working? Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to us...

Join us online for the free professional development virtual summit! You'll participate along side more than 2,000 of your government peers in a full day of online sessions facilitated by career coaches, authors, public service thought leaders and experts.

Are you a young supervisor tasked with managing someone older than you? Or are you managing a generation of employees that are so much younger that you find it hard to make connections? Multi-generational workforces are always going to be a challenge, but it’s that same diversity of thought that creates innovation and creative problem solving. Join us online Monday, April 24 at 4 p.m. ET/1 p.m. PT to hear from government experts about ho...

A reality of life is that conflict exists. Even if you’re the most conflict-averse person on the planet, in time you too will have to deal with disagreement or discord in the office. But conflict doesn’t have to be a bad thing, in fact many times conflict or differing opinions can lead to breakthroughs. Join us and NextGen online Tuesday, April 18, at 2 p.m. ET/11 a.m. PT to learn how to resolve conflict with empathy and understanding.

Forty-three percent of government employees who work from home admit to making a mistake that had security repercussions and 47% say they’ve clicked on a phishing email at work. As the government workforce becomes more dispersed, government is increasingly exposed to new attackers and vulnerabilities. Join us online Thursday, April 13, at 2 p.m. ET/11 a.m. PT to hear about updates to the threat landscape and what your organization can do...

Data that just sits locked away in a storage container is useless. Data is only powerful when it’s used to tell a story. But figuring out how to turn a dataset into insights isn’t always easy. Join us online Wednesday, April 5, at 2 p.m. ET/11 a.m. PT to learn key strategies, tools and processes you can use to make data storytelling and visualization a reality.