Digital innovation and modernization has become a front and center priority for public sector contact centers. As the world adjusts to the tectonic shifts that have upended nearly every facet of communication now is the time for leaders to prioritize the digital engagement channels that citizens demand. Citizens have grown accustomed to digital communication and have shown a remarkable interest in finding their own answers.Join NICE CXone Prod...

Ongoing IT modernization pressures and 2020’s unexpected shift to remote work leave all agencies needing to accelerate cloud adoption. The Cloud First to Cloud Smart initiative was already urging the transition, but delay is no longer optional. With the federal government projected to spend up to $7 billion dollars on cloud technology and services in the current fiscal year, the stakes are high.Yet obstacles to effective adoption remain....

The Federal Risk and Authorization Management Program (FedRAMP), the government-wide plan to secure cloud products and services, is almost a decade old. It is still evolving, however. Early in 2021, the House of Representative passed a bill that would have codified a number of its provisions into law, standardizing its processes for agencies to on-ramp cloud computing technologies. To date, the Senate has not acted on the bill. At the same tim...

Like commercial industry, federal agencies see data as the lifeblood of their operations. Inconsistent access to that critical asset can dull agency missions. A unified, cohesive data fabric that can weave in all types of data from all locations, operations and applications is growing more critical.Having an edge-to-core-to-cloud approach to data management increases access and sharing. In turn, those access and sharing capabilities allow grea...

Digital transformation is a holistic re-imagining of how companies, governments and organizations use technology, people and processes to deliver services or perform their mission. Through digital transformation, federal agencies look to deliver the same kinds of business or customer-focused digital experiences that are common in the commercial arena. The federal sector has been pursuing digital transformation for years through various avenues...

As the DoD and Federal agencies go all in on enabling all-domain collaboration, a Zero Trust approach to the secure access and transfer of data and files at mission speed across segmented/isolated networks needs to be a central part of the strategy. By deploying Raise the Bar-compliant Cross Domain Solutions, agencies can reduce risk, enable efficient MPE collaboration, decrease costs and infrastructure and ultimately, ensure mission continuit...

The proliferation of internet-of-things sensors and an increasingly mobile workforce are pushing essential IT operations ever farther from the data center. Government employees and military personnel increasingly need robust capabilities in the field, and decision-makers need fast access to data analytics. All those factors are driving agencies' interest in computing that happens at the network edge.By placing compute power and analytics close...

For federal, state and local government cybersecurity executives, the mission to detect and eliminate hackers on their expanding digital networks has always been a fluid exercise. In the last year, their work has become even more challenging. As the pandemic pushed agencies to remote work, they leaned even more on cloud computing, mobile and remote access capabilities, and the attack surface has become more diffuse and vulnerable. Sly, determi...

As federal agencies have embraced agile software development, many have struggled to expand their initial DevSecOps efforts across the enterprise. Solutions and strategies that supported pilot efforts often don’t scale, especially as the security requirements continue to expand and evolve.To support DevSecOps at government scale, many of these organizations are building out software factories -- suites of tools and services to standardiz...

The U.S. Air Force is aggressively pursuing both cutting-edge technologies and new methods of driving innovation across the service -- and for almost every mission, better use of data is essential. The individual innovations and broader approaches alike hold valuable lessons for IT leaders at any government agency.In this editorial webcast, FCW will explore how the Air Force is capturing and leveraging data for JADC2 and other key missions, th...