Customer centricity becomes increasingly important in times of uncertainty. The ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial at a time when habits and behaviours have been irreversibly changed, and where public trust is undoubtedly shaken. Reforms aimed at improving service delivery have long been a focus in the Public Sector, and departments have certainly made significant progress i...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Public sector innovation is needed now more than ever before. Using new approaches – from policy design to service delivery, new technologies and better use of data – to improve the performance and responsiveness of the public sector is critical if we are to bounce back from the recent challenges we have all faced. To recover faster and better, we need to collaborate, share ideas and accelerate innovation in the public sector, ulti...

Featuring 30+ speakers with both international and local case studies, this business-critical conference will ensure you stay up to speed with the latest innovations in digital transformation, the future of work, process improvement and the latest tools and technologies. Back office transformation to create an interconnected organization will be a key focus area. Three key streams will be dedicated to People, Processes and Technology.Visit the...