You're invited to join us for an upcoming demo series with Qualtrics, these will be hour long sessions with our demo specialists covering: Day 1: October 7, 2020 1400 - 1500 ESTResearch Surveys - Many Researchers use Qualtrics to capture psychological information to improve mission performanceDay 2: October 8, 2020 1330 - 1430 ESTCustomer Experience/Surveys - Learn how to maximize and collect actionable feedback on how to improve your customer...

You're invited to join us for an upcoming demo series with Qualtrics, these will be hour long sessions with our demo specialists covering: Day 2: October 8, 2020 1330 - 1430 EST Customer Experience/Surveys - Learn how to maximize and collect actionable feedback on how to improve your customer experience

You're invited to join us for an upcoming demo series with Qualtrics, these will be hour long sessions with our demo specialists covering: Day 1: October 7, 2020 1400 - 1500 EST Research Surveys - Many Researchers use Qualtrics to capture psychological information to improve mission performance

Government agencies are facing unprecedented challenges in combating COVID-19. In addition to responding directly to pandemic cases, agencies must simultaneously transition to remote work, tackle the stress on service delivery with stay-at-home orders, and address rapidly shifting employee roles.In partnership with federal, state, and local agencies, Qualtrics has developed free XM Solutions to help governments respond to COVID-19 challenges....

To protect the health and safety of attendees, this event has been canceled due to COVID-19 concerns. However, X4 WILL BE BACK BETTER THAN EVER next year. We can’t wait to host you again in Salt Lake City in Fall 2021. After careful consideration, and in light of the ongoing Coronavirus (COVID-19) developments, we are postponing X4 to early fall. Dates TBD. Rescheduling the 16,000 attendee event will enable us to provide the experience t...

OMB Circular A-11 Section 280: CX Core Function - Measurement Featured Speaker: Stephanie Thum, Chief Advisor for Federal CX, Qualtrics. Date: Tuesday, June 25, 2019Time: 2:00pm ET; 11:00am PTDuration: 60 minutesLocation: Online Metrics and measurements are nothing new in government. But until recently, customer experience measurements have been viewed as a "nice to have," rather than a necessity. For many agencies, OMB Circular A-11 Section 2...

Discover how the visionaries and leaders behind the world’s most iconic organizations design and deliver breakthrough customer, employee, product, and brand experiences. Join us as we breakdown breakthrough experiences with thought leaders, social icons, and top executives from around the globe. Get inspired at any of 60+ industry and role-specific breakout sessions. Build your network and connect with your peers in a way you’ve ne...

Join our complimentary webinar to understand how to sustain long-term organizational improvements in the customer experience. Nearly every public servant has a story about how a citizen or customer's life has been transformed by the work of their agency. Those stories make great anecdotes, but they cannot provide the necessary developments within the customer experience to make a difference. That kind of change requires quantitative data. You...

In June 2018, the Office of Management and Budget (OMB) issued new guidance for federal government agencies on incorporating best practices and principles of customer experience as a business discipline into their organization. This new OMB Circular A-11 Section 280, "Managing Customer Experience and Service Delivery," requires High Impact Service Provider (HISP) agencies to take action.Join our complimentary webinar, presented by Stephanie Th...

Customer experiences with the federal government have long lagged behind those provided by the private sector. This is due, in part, to legislation that restricts citizen feedback. However, this year Congress is considering the Federal Agency Customer Experience Act which would remove those restrictions. View our complimentary on-demand webinar to learn how to best gather and act on citizen feedback. We'll discuss: Current barriers to and stre...