Join Distinguished Solution Engineer, Iman Maghroori for this session talking about how support cases can be created, routed, escalated, and resolved with the Service Cloud. We'll discuss how your company can provide different tiers of support for Gold, Silver, and Bronze customers. This session will be recorded. All registered attendees will receive an automated email with a link to the recording.

The Government Accountability Office reported in June 2020 that 60% newly-hired government employees only stayed at their job for two years.Using employee lifecycle tools in end-to-end, hire-to-retire (H2R) integrated human processes can help slow the departure of talented individuals and create meaningful career paths, while cutting operational waste and redundancy. Attend this webinar to learn how government and industry thought leaders are...

Each nonprofit’s mission and program is unique, but with Salesforce’s highly configurable and customizable platform, you can manage your entire program from one central location. Using Salesforce.org's Program Management Module as a foundation, this Getting Started webinar series walks you through how to design your Salesforce org to maintain comprehensive information about constituents and volunteers, how to categorize and manage...

Each nonprofit’s mission and program is unique, but with Salesforce’s highly configurable and customizable platform, you can manage your entire program from one central location. Using Salesforce.org's Program Management Module as a foundation, this Getting Started webinar series walks you through how to design your Salesforce org to maintain comprehensive information about constituents and volunteers, how to categorize and manage...

As vaccines are being distributed across the country, many states are challenged with efficient strategies and managing logistics. To aid in the massive undertaking, Salesforce created Vaccine Cloud, which is an end-to-end solution addressing the needs of governments, healthcare providers and organization. Register for our virtual event featuring a live panel of public health and industry experts for public health authorities, healthcare provi...

Is your agency struggling to manage its appeals due to manual, extremely time-intensive appeals processes? Will you be able to effectively manage the wave of appeals that is predicted due to the financial impact of the pandemic? This webinar will discuss how AST's Appeals and Exemptions solution, built on the Salesforce cloud platform, provides a template that allows citizens to apply for appeals and exemptions completely online! Discover how...

Leading Through Change is a series filled with thought leadership, inspiration, and insights from business leaders and our greater community. You’ll learn about keeping customers and employees engaged from home, going digital to better meet demand, and how Customer 360 helps companies stay connected. And a special musical performance often closes the show. Sign up to learn how you can move your business forward.

Join us for the Salesforce webinar on How To Communicate With Residents In Times of Crisis. Timely, transparent, and trusted communication from the government to the public is critical in supporting and mitigating emergency response. Effective communication and media engagement strategies will be required to ensure that key messages are conveyed to the public. Click here to see how Salesforce can help with: Building a “brand” that...

In honor of Women's History Month, the New Mexico Technology Council is hosting a Leadership Panel Discussion on the state of women in IT. Our speakers will dive into the challenges, failures, and successes leaders face during these unprecedented times. Join us in listening to the following topics: How women in technology from around the world have adapted How they have managed teams, and projects at times of crisis The Pre/Now/Post pandemic i...

We’re in the middle of a digital transformation. Most companies are adapting to these changes and enabling their employees and customers to succeed. However, learner expectations have also changed. Service Leaders are looking to implement new training and enablement processes for their service agents. This includes, just in time learning, gamification, personalized journeys, chat and online communities, and on-to-go, mobile. Join us for...