Leading Through Change is a live series providing you with thought leadership, inspiration, and valuable insights from business leaders and our greater community. Tune in to learn how you can move your business forward. Discussions have centered around topics like global business leaders’ approach to safely reopening, philanthropy during this time of need, and keeping customers and employees engaged from home. And oftentimes, we have a s...

Successful business calls for keeping customers happy – but you can’t keep customers happy if you can’t address their issues at the right time, in the right way. Your customers expect and deserve proper handling. Getting your customers into the right queue and assigned to the right agent is critical to timely, effective case management. During this 2-hour webinar, Service Cloud experts will help you understand how to turn cas...

Leading Through Change is a live series providing you with thought leadership, inspiration, and valuable insights from business leaders and our greater community. Tune in to learn how you can move your business forward. Discussions have centered around topics like global business leaders’ approach to safely reopening, philanthropy during this time of need, and keeping customers and employees engaged from home. And oftentimes, we have a s...

What features are you using today? Want to know how others are using Salesforce Maps? Every week our Salesforce Maps team will take you through some of our most commonly used features and best practices. Topics for the upcoming webinars: Aug 4th - Methods to Measure User Success Aug 10th - Fields Sales @ Home Aug 18th - Mobile Best Practices Aug 24th - Creating and Visualizing Territories with Ease

Customer experience has always been at the heart of a marketer’s role. In the age of intelligent marketing, there are so many more opportunities to create differentiated experiences and lifelong customers. But marketers aren’t just responsible for driving exceptional customer experience — they also need to understand marketing performance, optimize spend, and maximize ROI to ultimately deliver growth. To achieve these goals a...

You’re at home. Your sales teams are at home. But while you’re all at home, you still have to manage, coach, hit targets, and devise strategy. So how do you approach all of that? Join trailblazing inside sales leaders from multiple companies as they discuss best practices around managing a distributed inside sales team. Learn how to: Adapt the selling motions, team feedback loops, and coaching processes to meet changing market dema...

We have one thing in common: This is our first pandemic together. So it’s a great time to join together and learn from each other. Salesforce is bringing together elected leaders, senior government officials, thought leaders, and Trailblazers to share their stories in a dynamic series of keynotes, chats, and discussions that will be both inspirational and practical. We’ll dig in to best practices, emergency response capabilities, a...

Our panel of thought leaders will discuss the effects of the COVID-19 pandemic on early childhood development. From their vantage point, we will hear what was not surprising to them, as well as what was unexpected. We will explore how this public health and economic crisis has challenged the early childhood ecosystem and learn what actions all of us; whether we are educators, program directors, appointed officials, elected officials or caregi...

With its environmental, economic, and social impacts, the public health crisis will change customer and business buyer behavior forever. People are pivoting to all-digital in both their personal and work lives. B2B businesses need to keep pace with these changes. This webinar will explore how you can use digital commerce to continue selling, by pivoting in-person sales experiences to online. And how, with a flexible platform, you can shift you...

From events and content marketing to internal comms and PR, marketers have had to reimagine their programs almost overnight — no small feat. How do you continue to evolve your messaging, while also listening and responding to customer needs in a time of crisis? Find out in a live conversation with two respected leaders that are adapting to the times — SMB Trailblazer Nancy Duarte, expert storyteller and CEO of the largest communica...