Now in its 12th year, FedTalks is the largest annual gathering of the top 1,000 C-level leaders from the gov tech community. Over the course of two days, FedTalks will bring together influential leaders to explore the federal government’s ongoing transformation efforts and adoption of modern technologies to provide better services to American citizens.

Join leaders from a U.S. Federal Health agency, Deloitte, and Salesforce to learn how leading organizations are reimagining the contact center experience, by focusing on the future of service through the use of innovative technologies to elevate the agent experience and customer relationships. The discussion will cover: The changing landscape of contact center technology An overview of Salesforce Service Cloud Voice Cost efficiencies gained th...

Federal, state and local governments are still reeling from the consequences of COVID-19. On top of that, they are faced with diminishing budgets, growing demands from citizens and the shifting priorities of a new administration. Now more than ever, organizations realize that the decisions they make today impact their ability to respond to the unexpected events of tomorrow. Please join us at Think Gov 2021 for an engaging afternoon where you...

The global pandemic has accelerated the need for federal and state agencies to make demonstrable progress in modernizing their IT systems. Still, IT modernization is a continuous state that agencies must achieve to refresh their systems, applications and services on an ongoing basis.This SNG Live session will focus on this theme of IT modernization, bringing together federal and state IT leaders to discuss their progress and the major challeng...

Public sector organizations are navigating through digital transformation, further accelerated by the COVID-19 pandemic. Digital-first is now essential to continuity and resiliency in citizen, employee and student experiences. As a result, leveraging the cloud to manage agency application portfolios is a priority for every CIO. For public sector organizations, the app and cloud modernization journey, and enabling their teams to accelerate this...

CyberTalks is back. The largest annual gathering of CISOs and cyber leaders from the government, technology industry, finance and the medical sector is will get underway on Tuesday, June 15 and continue to Wednesday, June 16. During these unprecedented times, the necessity to come together is more urgent than ever. CyberTalks will virtually showcase influential decision-makers for daily lightning talks, keynotes and fireside chats that explore...

Government agencies are constantly working to improve the citizen experience, but in the now-year since the COVID-19 pandemic forced users to interface more with their governments and higher education institutions from home, digital services have taken on a crucial role.State and local agencies, as well as higher education institutions’ investment in digital services provides for a citizen-centric approach to IT but also improves efficie...

Constituents have grown to expect convenient and reliable online services and public sector organizations are increasingly looking to the cloud to find ways to strengthen security while improving digital services. But to do so properly — creating a trustworthy, user-friendly and frictionless experience for the end customer — these services must have identity management and cybersecurity ingrained into their DNA. Join top leaders an...

Over the past year, IT has transformed from an enabler of mission delivery to a cornerstone of mission success. Yet, the near ubiquitous push to remote work upended many agencies’ IT modernization initiatives, resulting in even greater network complexity. As government agencies recalibrate their programs and plan for post-pandemic realities, simplicity, visibility, and acceleration will be essential to break through this complexity and e...

Data management is king in crisis management. That proved true over the past year as government agencies and educational institutions with strong data strategies, hygiene and utilization were the most resilient during the COVID-19 emergency. Now, it's time to take the lessons learned from those organizations that best weathered the storm of the pandemic and share them in preparation for the inevitable next crisis, as well as to set the conditi...