This session will review training planning tools and tips for success, regardless of the type of rollout. Hear from our experienced team on the top tips for success for a user-centric approach, whether you are rolling out ServiceNow for the first-time implementation, an upgrade, or a new application. Agenda items include: Discover learner types and learning paths Making the most of blended learning approaches The importance of just in time del...

Every ServiceNow implementation project is a dynamic effort that can evolve as your understanding of needs and resources changes. The more effectively you can manage project scope, the better your likelihood of achieving your implementation goals and maximizing the return from your investment in ServiceNow. Join us for a discussion on the importance of understanding and managing implementation project scope—and a look at the best practic...

During uncertain times, you want to ensure you’re building resilience for your critical business operations. Preparing now can help your organization mitigate risk and recover faster from disruptive events. Watch this webinar on-demand as we discuss the lessons learned from COVID-19 and how your organization can help improve its business continuity, crisis response, and return-to-work strategies. Using real-world examples, we explore how...

As businesses work through their plans to restart operations, the top-of-mind concern is the health and safety of their workforce. In addition to creating a safe workplace and giving employees the reassurance that you’re working to protect their health, you also need resources at the ready to respond to future emergencies. At the same time, you have a business to run—and you need tools that can help you manage these unprecedented c...

When you consolidate resources into one team you remove lines in the sand—boundaries that cause delays. A ServiceNow Center of Excellence and Innovation (CoEI) can be a strategic resource that concentrates your organization’s expertise in strategy, architecture, support, design, and development to help you deliver digital workflows faster. It eliminates the “seams” between these key functions and helps you realize value...

Steps toward a smarter, faster ServiceNow implementation To make your world of work, work better, you rely on a lot of information from different parts of ServiceNow. But what if you had all of the information you need in one place—for your workplace and for you? And what if you could access what you need based on role, workflow, or a simple Google-like search? And what if you could discover things you didn’t even know that you nee...

Flow Designer is a Now Platform® feature for automating processes in a single design environment, allowing process owners to use natural language to automate approvals, tasks, notifications, and record operations—all without coding. IntegrationHub enables execution of third-party APIs as a part of a flow when a specific event occurs in ServiceNow. These integrations, referred to as “spokes,” are easy to configure and enab...

A three-part series: Managing digital risk and beyond Digital transformation is a critical priority for many companies across most industries, and it’s more than a catchphrase. Digital transformation is truly changing consumer and business experiences. Through a series of webinars, we’d like to create a common understanding of digital risk, how to successfully manage it, and demonstrate how easy it is for everyone to participate in...

Legacy and point solutions cause IT to be made up of disjointed and fragmented tools, making it difficult to support the changing workplace efficiently and limits IT’s ability to deliver modern services…the result is too much time spent firefighting making innovation nearly impossible. ServiceNow’s cloud platform and associated IT applications gives IT a single system of record, a shared data model, shared workflow and share...

A three-part series: Managing digital risk and beyond Digital transformation is a critical priority for many companies across most industries, and it’s more than a catchphrase. Digital transformation is truly changing consumer and business experiences. Through a series of webinars, we’d like to create a common understanding of digital risk, how to successfully manage it, and demonstrate how easy it is for everyone to participate in...