During this half day seminar you will learn about:Enterprise Service ManagementBy placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services. HR/Personnel Service Management - Create a system of engagement...

Enterprise Service ManagementBy placing a service-oriented lens on the tasks and processes that make up the day-to-day work life, we enable you to focus on creating a modern work environment. Our service model automates the flow of work, removing email and spreadsheets, so you can streamline the delivery and management of services. HR/Personnel Service Management - Create a system of engagement that complements existing applications for core H...

Some of the discussed challenges at the recent GovLoop FITARA Executive Roundtable included the absence of real-time data to help CIO's paint an accurate picture of the health of IT services, or the difficulties in quantifying IT efficiencies and calculating the true costs of IT when there is no formal process for managing the steady flow of new demand relative to active IT projects.ServiceNow would like to give you an opportunity to drill dow...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...

Used as a guideline, gap analysis, or road map of "must haves" for IT enterprises to be transformational, the Service Operations Maturity Model can help IT management cross-functionally to rapidly achieve a wide variety of measurable successes without over-spending already tight budgets. This seminar will provide actionable information on how Visibility, Availability, and Agility in Service-Oriented Operations can extend their investments in...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...

Ever wonder where your IT organization stands today when it comes to its ability to provide outstanding delivery of services to its customers? Is the stack of incident tickets growing? Are there recurring problems without insight on their cause? If an outage occurs, how long does it take to resolve it and mitigate the root cause? Are service delivery challenges impacting budget - and worse, impacting IT's internal reputation? The symptoms may...

State & Local Governments are deploying more cloud and SaaS applications than ever before to support a wide range of business services. But how do they know if their processes are more cost-efficient or whether employees are using their time efficiently? ServiceNow allows agencies to achieve new levels of enterprise productivity by optimizing internal processes. At the heart of a business service is a structured process that needs to be ma...

ServiceNow and Carahsoft are pleased to invite you to the 3rd Annual ServiceNow Federal NowForum! Service management is no longer just a territory of the IT department. In order to promote the “Everything as a Service” mindset across the entire organization, we have invited leading industry professionals from every service domain--including finance, legal, and information services--to come together and learn how to transform the w...

State & Local Governments are deploying more cloud and SaaS applications than ever before to support a wide range of business services. But how do they know if their processes are more cost efficient or supporting continuous regulatory change and scrutiny? Deploying services without understanding if those services are really meeting the business needs is like picking a destination without a map on how to get there. At the heart of a busine...