Genesys and Carahsoft are excited to invite you to our Breakfast Briefing in Indianapolis. Get the chance to hear from Genesys experts and learn how agencies are improving their customer experience through Contact Center Modernization and preparing for the future of AI. Agenda - 9:00 - 9:30am Registration and Breakfast 9:30 - 9:45am Welcome 9:45am - 10:10 Genesys 101 10:10 - 11:00am Customer Panel Featuring: Indiana Bureau of Motor Vehicles 11...

Genesys CX Event Revolutionize how you interact with your customersLeverage modern technology for innovative engagementLearn what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. Joins us for an afternoon full of learning, networking, fun, and prizes. Bring a colleague or two, nobody should miss our Houston stop! Discussion Topics: Deploying AI techn...

Not all web conferencing tools are created equal. Join us on Thursday, February 21st to learn how WebEx, Skype for Business, and GoToMeeting compare to Adobe Connect for online meetings, training, and webinars on topics like engaging features, customizability, ease-of-use, and more. You will discover: More engaging and interactive featuresThe flexibility of complete customizabilityAccessibility from virtually any devicePersistency of both d...

Attend our webinar to learn benefits of Advanced Threat Detection (AETD) with CrodStrike, such as:Speed time to protection with managed Endpoint Detection and Response (EDR)Gain heightened visibility across your organizationAccelerate response with critical event escalation, including guidance on how to evict threat actorsMinimize data loss and other damage by identifying affected systems quicklyReduce costly system reimaging with recommendati...

The 21st Century Integrated Digital Experience Act (IDEA) is now law, so what does that mean for your agency? Join us for a complimentary online training on Thursday, February 21st to learn how the IDEA will impact your agency, and how you can take advantage of this new law to accelerate your digital service delivery. The IDEA requires that public-facing agency websites, Intranets, and forms have a consistent look and are compliant with the w...

Adobe eLearning Solutions are a set of authoring and management tools that allow you to seamlessly integrate your content, your mode of delivery, and your analytics. Join us to create and access everything you need to reach your learners in one place! Sessions Modernized Content Delivery Wednesday, January 23, 2019 2:00pm ET; 11:00am PT Content delivery is the most important part of online training. It's critical that trainers, instructional d...

Trust is Salesforce's #1 value. Customers across industries and geographic regions trust Salesforce with their critical customer, employee, and competitive data. From secure infrastructure and identity services to granular permissions and role-based access controls, the trust services of the Salesforce Platform are available to every customer out of the box.Join us to learn how Public Sector customers use Salesforce Shield to layer on enhanced...

Carahsoft is excited to host Florida Innovation Day in Tallahassee! Join your fellow Trailblazers and learn how revolutionary technology platforms easily integrate with your current infrastructure, enabling automation, collaboration, mobile, and rapid response to change. Date: Tuesday, February 19, 2019Time: 8:30am - 4:30pmLocation: TCC Center for Innovation 300 W. Pensacola St Tallahassee, FL 32301

Security incidents continue to escalate throughout the government, and these agencies hold a wealth of personal information that hackers would love to get their hands on. However, many state, county, and local governments lack the cyber security resources to combat these threats – making them easier targets. Is your agency prepared against threats to obtain your sensitive employee information? Are you in compliance with constantly-changi...

Create Personalized Experiences to Drive ResultsPersonalize and monetize actionable insights. During this session we will discuss how to monetize your data and provide engaging citizen experiences. Save time and money while exponentially increasing the volume of customized content you provide to your constituents. Specifically, this session will cover: Why personalization is so importantTypes of personalization - what's possibleCreating a...