Zoom
Events We Are Sponsoring
Across state and local government, the pressure to improve service delivery and customer experience is real. Residents expect digital services that are as simple and secure as the private sector. At the same time, many agencies are still constrained by legacy systems, siloed data, limited staff capacity and long‑standing accessibility and equity gaps.
Join us to hear state and local government leaders and industry experts discuss practical ways to improve customer experience and how to build trust with the people they serve through modernized services.
Through three focused panel sessions, we’ll explore how to:
- Modernize technical foundations without disrupting critical services
- Design more human‑centered, accessible, and inclusive experiences
- Use data, AI, and new delivery models to scale CX improvements over time
Learning Objectives:
- Understand the relationship among the components that comprise today’s modern IT foundation and how they improve cybersecurity
- Outline the steps to improve both the user experience and the customer experience by inserting AI and automation
- Delineate appropriate metrics to measure improvements in meeting your agency’s mission, including tracking customer experiences
- You’ll leave with practical steps to make your services clearer, more inclusive, and more personalized, while building resident trust and confidence in your agency
Modern education requires more than just great technology; it requires the right partner to implement it successfully. In this session, we’ll explore how Zoom for Education supports hybrid learning, unified communications and secure collaboration.
We’ll also highlight how VLCM delivers end-to-end services, including professional installation, structured project management and tailored training programs that equip faculty, staff and IT teams for confident adoption.
- The heart of BrainStorm is the exchange of ideas among fellow education IT technologists and Ed Tech vendors: You will learn from them, and they will learn from you. Get plugged in with other ed techs, and make connections here that last through the years.
- With over 120 technology-focused sessions, you’ll hear from your colleagues (IT Directors, Tech Coordinators, System Admins, Network Admins, Desktop Techs, etc.) and vendors in the K20 community. Learn new skills, and check out cutting edge products that will make your job easier!
- At our one-of-a-kind Vendor Fair, you’ll get one-on-one time with the biggest vendors in the education space. Talk things over, see hands-on demos, and find out if their solution is right for you.
