Effective Utility Management Seminar
This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.”
LEARNING OBJECTIVES
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How EUM can fit into your utility’s management practices.
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How to use a tool based on the Ten Attributes to assess strengths and identify areas for improvement.
About the relationship between EUM and the best practices of continual improvement including Deming’s P-D-C-A.
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How to link your EUM priorities to strategic goals and objectives.
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How to develop and use SMART measures to track and report your progress.
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About the practices and programs that other utilities are using to capture and manage organizational knowledge.
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How utility managers are tackling the leadership challenges of the day in the water sector.
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How the EUM framework has been incorporated into a variety of tools and programs
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How to access the wealth of resources to help your utility improve
WHO ATTENDS
- Utility leaders (executives, directors, general managers, and top level assistants and deputies) from large, medium, and small systems
- Utility managers across the major functions of a utility -Admin/HR, operations, customer service, finance, and engineering/planning
- Utility governance -- board members, commissioners, etc.
State primacy agency staff who work with utility managers on capacity development (financial, managerial, technical) - Consultants who work with all of the above
Speaker and Presenter Information
Jim Ginley has worked for nearly 30 years in the municipal water utility sector, including more than 16 years on the headquarters staff of American Water Works Association (AWWA) and more than 12 years as a water utility management and regulatory compliance consultant. He has a broad-based background that touches all areas of the public water sector, from regulations and training to operations and management of municipal and privately owned water and wastewater agencies, both in North America and overseas.
Ginley is active in both AWWA and the Water Environment Federation (WEF), including: past chair and a continuing member of the AWWA Strategic Management Practices Committee; member of the AWWA Water Utility Benchmarking Advisory Committee; member of the WEF Utility Management Committee and served as the co-chair of the 2014 AWWA/WEF Utility Management Conference; and created, chaired, and remains a member of the Rocky Mountain AWWA/WEA Joint Utility Management Committee. Ginley has been published in Journal AWWA, co-authored an AWWA guidebook on the AWWA/ANSI Utility Management System Standard (G-400), and authored a chapter in an award-winning water sector anthology, “Damned if We Don’t: Ideas for Accelerating Change around Water.”
Relevant Government Agencies
State Government, County Government, City Government, Municipal Government, State & Local Government, Water Utilities
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When
Mon-Tue, Mar 12-13, 2018, 7:30am - 4:30pm
Cost
| Member Rate: | $675.00 |
| Non Member Rate: | $875.00 |
Where
NEWWA Training Facility
125 Hopping Brook Rd
Holliston, MA 01746
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Website
Click here to visit event website
Organizer
American Water Works Association
