Virtual Government Customer Experience Conference @930gov

To protect the health and safety of attendees, this event has been moved to online-only due to COVID-19 concerns.

New Date: 6/3/2020

Changes continue in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement.

DGI’s 20th Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer experience and citizen services. This annual event is one of the largest serving public sector professionals responsible for improving customer experience and citizen engagement through all aspects of serving citizens to include but not limited to onsite, online, social media, mobile, contact center operations, and more. Annually, conference presenters share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost citizen experience programs.

The 2020 Government Customer Experience Conference will be held in conjunction with Digital Government Institute’s 8th annual 930gov Conference & Tradeshow.  

Registration is Free. All Conference attendees will have access to all 930gov sessions and technical communities.