CX Workshop

This event qualifies for 4 CPEs

Government agencies implementing President Biden’s executive order on customer experience are reimagining their citizen services, taking a holistic approach to customer experience. Consistent omnichannel communications, user-centered design, intuitive digital processes, brand trust, and privacy and security are all building blocks to delivering seamless services and meeting customer expectations.

At a time when trust in government is still at historic lows and citizens increasingly demand quality services online, the imperative to streamline services has never been more important.

During this virtual workshop, government and industry experts will share lessons and case studies from successful customer experience initiatives. Leaders will detail why technology and design are at the core of customer experience and highlight how agencies touching the same life experience can best collaborate.

Speaker and Presenter Information

Rich Evans

Chief Information Officer

Florida Department of Management Services (DMS)

Beth Kiloran

Chief Information Officer

Government Accountability Office

Andrea Sampanis

Program Manager,

Grants Quality Service Management Office (QSMO)

Department of Health and Human Services

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), County Government, City Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, NSA, FCC