CX Workshop
This event qualifies for 4 CPEs
Government agencies implementing President Biden’s executive order on customer experience are reimagining their citizen services, taking a holistic approach to customer experience. Consistent omnichannel communications, user-centered design, intuitive digital processes, brand trust, and privacy and security are all building blocks to delivering seamless services and meeting customer expectations.
At a time when trust in government is still at historic lows and citizens increasingly demand quality services online, the imperative to streamline services has never been more important.
During this virtual workshop, government and industry experts will share lessons and case studies from successful customer experience initiatives. Leaders will detail why technology and design are at the core of customer experience and highlight how agencies touching the same life experience can best collaborate.
Register Today!
Speaker and Presenter Information
Rich Evans
Chief Information Officer
Florida Department of Management Services (DMS)
Beth Kiloran
Chief Information Officer
Government Accountability Office
Andrea Sampanis
Program Manager,
Grants Quality Service Management Office (QSMO)
Department of Health and Human Services
Relevant Government Agencies
Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), County Government, City Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, NSA, FCC
Event Type
Virtual
This event has no exhibitor/sponsor opportunities
When
Tue, Dec 10, 2024, 9:00am - 12:30pm
ET
Cost
| Government/Military: | $0.00 |
| Contractor/Private Sector/Retirees: | $195.00 |
| Washington Technology Insider: | $165.00 |
Website
Click here to visit event website
Event Sponsors
Organizer
GovExec
Nextgov | Route Fifty
