AI for Agencies: Modernization and Taxpayer Services

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

Artificial intelligence offers a transformative opportunity within federal agencies. The Internal Revenue Service’s (IRS) efforts to modernize operations, enhance taxpayer experiences, and optimize workforce management, provide an excellent example of AI’s potential for consequential change.

The IRS is employing a use-case-driven strategy in adopting AI, focusing on addressing specific, tangible challenges. Further, AI is reshaping taxpayer services by enhancing interactions with taxpayers, optimizing operational efficiency, and improving compliance monitoring. This new technology will modernize legacy systems at the IRS, highlighting the opportunities for innovation that generative AI provides. It also is improving workforce management, including streamlining HR operations ad enhancing employees’ experiences and work environment.

Learning Objectives:

Understand the significance of a use-case-driven approach to AI adoption in federal agencies
Explore how AI enhances taxpayer services through improved interactions and compliance monitoring
Learn about the role of AI in modernizing legacy systems and accelerating code transformation
Discover the impact of AI on human resource management, including recruitment and employee support

Speaker and Presenter Information

Presented By:

Francis Rose, Co-Founder & Host, Fed Gov Today

Francis Rose
Moderator, Co-Founder & Host,
Fed Gov Today

Session 1: A Use-Case Driven Approach to AI
Vanessa Hunt outlines the importance of a use-case-driven strategy in adopting AI. Rather than adopting an Â“AI-firstÂ” mentality, this approach focuses on addressing specific, tangible challenges within agencies.

Vanessa Hunt, General Manager of Technology, U.S. Federal, IBM

Vanessa Hunt
General Manager of Technology,
U.S. Federal, IBM

Session 2: AI & the Taxpayer Experience
Reza Rashidi and Jason Prow discuss the pivotal role of AI in reshaping taxpayer services. Rashidi highlights the IRSÂ’s use of AI to enhance interactions with taxpayers, improve compliance monitoring, and optimize operational efficiency. These advancements have been critical in modernizing how the agency serves millions of Americans annually.

Reza Rashidi, Director for Data Management, Research, Applied Analytics & Statistics Division, IRS

Reza Rashidi
Director, Research Applied Analytics &
Statistics, DMD, Internal Revenue Service

Jason Prow, Senior Partner, Data & Tech Transformation, IBM Consulting

Jason Prow
Senior Partner, Data & Tech
Transformation, IBM Consulting

Session 3: AI & Application Modernization
Kaschit Pandya and Fred Collins explore the critical role of AI in modernizing legacy systems at the IRS. Pandya explains that AI has been central to the IRSÂ’s operations for decades through machine learning applications but notes that newer technologies like generative AI offer unprecedented opportunities for innovation.

Kaschit Pandya, Chief Technology Officer, IRS

Kaschit Pandya
Chief Technology Officer,
Internal Revenue Service

Fred Collins, Distinguished Engineer, IBM Consulting

Fred Collins
Distinguished Engineer,
IBM Consulting

Session 4: AI & the Future of Human Resources
Traci DiMartini and Mike Chon discuss the transformative impact of AI on workforce management. DiMartini highlights the IRSÂ’s use of AI tools to streamline HR operations, such as recruitment and internal support.

Traci DiMartini, Chief Human Capital Officer, Internal Revenue Service

Traci DiMartini
Chief Human Capital Officer,
Internal Revenue Service

Mike Chon, Vice President & Partner, U.S. Federal Talent Transformation, IBM Consulting

Mike Chon
Vice President & Partner, U.S. Federal
Talent Transformation, IBM Consulting

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, State & Local Government, FDA, Foreign Governments/Agencies, NSA, FCC