CX Workshop
Government agencies implementing President Biden’s executive order on customer experience are reimagining their citizen services, taking a holistic approach to customer experience. Consistent omnichannel communications, user-centered design, intuitive digital processes, brand trust, and privacy and security are all building blocks to delivering seamless services and meeting customer expectations.
At a time when trust in government is still at historic lows and citizens increasingly demand quality services online, the imperative to streamline services has never been more important.
During this virtual workshop, government and industry experts will share lessons and case studies from successful customer experience initiatives. Leaders will detail why technology and design are at the core of customer experience and highlight how agencies touching the same life experience can best collaborate.
Register Today!
Speaker Details
Rich Evans
Chief Information Officer
Florida Department of Management Services (DMS)
Beth Kiloran
Chief Information Officer
Government Accountability Office
Andrea Sampanis
Program Manager,
Grants Quality Service Management Office (QSMO)
Department of Health and Human Services
Event Topic
Citizen Engagement, IT, SecurityRelevant Audiences
All State and Local Government, All Federal Government, National Guard, Air Force, Coast Guard, Navy, City Government, County Government, Central Intelligence Agency, Department of Agriculture, Department of Commerce, Department of Defense, Department of Energy, Department of Health and Human Services, Department of Homeland Security, Department of Housing and Urban Development, Department of Interior, Department of Justice, Department of Labor, Department of State, Department of Transportation, Department of the Treasury, Environmental Protection Agency, Equal Employment Opportunity Commission, Federal Aviation Administration, Federal Communications Commission, Food and Drug Administration, Federal Emergency Management Agency, General Services Administration, Government Accountability Office, National Aeronautics and Space Administration, National Institute of Health, National Security Agency, U.S. Agency of International Development, U.S. Census Bureau, U.S. Office of Personnel Management, U.S. Postal Service, Veterans AffairsOther Agency
Office of the President (includes OMB), Other Federal Agencies
Government/Military:
$ 0.00
Washington Technology Insider:
$ 165.00
Contractor/Private Sector/Retirees:
$ 195.00