AI Agents for CIOs: Practical Criteria, Alternatives and Best Practices

AI agents represent a significant advancement in the application of artificial intelligence and automation across organizations. However, agentic AI has its limitations and is not universally applicable to every use case. Join this complimentary Gartner webinar as a Gartner expert provides clarity on AI agents, including related concepts such as AI assistants and agentic AI and will outline essential criteria for determining when the use of AI agents is appropriate. Gain practical guidance on evaluating alternative delivery methods such as traditional workflow automation or robotic process automation (RPA), to ensure that AI agents are being implemented only where they provide the most value. You will walk away from this session with answers to your vital questions, a copy of the research slides and recommended actions to help you achieve your goals.

• Assess whether vendor or self-developed solutions meet agentic AI criteria
• Evaluate if AI agent capabilities are necessary for each business use case, considering factors like complexity and dynamics
• Consider alternatives such as workflow automation or robotic process automation (RPA) when they may be more suitable

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