🏫 🎓 📚 RECORDS MANAGEMENT UNIVERSITY Presents 📚 🎓 🏫 FREE WEBINAR: The Records Management Approach Triumvirate: Categories, Capstone, and Big Bucket (and Setting Up Your File Plan) Tuesday October 13, 2pm ET / 11am PTFREE and Pre-Approved for 1 CRM Credit Hour This session is part of the Fall semester of Records Management University. Registering will sign you up for all classes, but you are free t...

Customer Experience is a Presidential Priority under the Management Agenda. We believe that not only does the public deserve to get excellent service from the government, it's a national imperative. Trust and engagement with government is driven to some degree based on the experience the public has when interacting and obtaining information and services from the government. This summit will feature leaders in government and industry that are f...

ABOUT THIS COURSE This two-day course will prepare functional managers and analytic practitioners to finally make sense of data analytics and take control of the analytic process. “Transforming Data to Decisions” develops core skills for data analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support. Attendees will learn the four major types of p...

This training brings together leading agencies, sharing their best practices – what worked well, and what didn’t – regarding digital outreach, strategic communications, and social media in government public affairs. With approximately 90% of your audiences receiving information from screen-based devices, social media and digital platforms are necessary to reach your audiences. Learn how to integrate, manage, monitor, and meas...

Touch points and personas. Journey maps and empathy maps. CX requires a different way of thinking and, with that, a different set of tools and concepts. This interactive webinar is designed to help remove the mystery from these terms. In it, you will learn the key tools that are used and how they support citizen experience work. You will also learn some key terms and concepts that will help to shift your thinking to more citizen-centric perspective.

ABOUT THIS COURSE This two-day course will prepare functional managers and analytic practitioners to finally make sense of data analytics and take control of the analytic process. “Transforming Data to Decisions” develops core skills for data analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support. Attendees will learn the four major types of p...

The average government score on the ACSI (American Customer Satisfaction Index) report was a mere 64.4, filling in as the 2nd lowest out of every industry studied. Citizens say interacting with government agencies has become increasingly difficult… but it doesn’t have to be that way! Reach your citizens where they are. With approximately 90% of your audiences receiving information from screen-based devices, social media and digita...

Information security. Information governance. Information access. Information value. Checking these boxes may seem straightforward for the proper management and use of your agency's records and information, yet few agencies can confidently execute this checklist. Complying with applicable federal records management laws and regulations is critical to not only safeguarding your information, but also enabling/ensuring access to the right informa...

ABOUT THIS COURSE This two-day course will prepare functional managers and analytic practitioners to finally make sense of data analytics and take control of the analytic process. “Transforming Data to Decisions” develops core skills for data analytics and lays the foundation for data-intensive analytic projects that deliver insight, clarity, confidence and actionable decision support. Attendees will learn the four major types of p...

This summit is the region’s premier event in marketing, technology, communications and media. This one-day event will bring together over 350 marketing and communications executives to discuss high-level issues through a series of panels, keynotes, presentations and networking. The event is co-produced by two of the most respected news organizations of their kind in the region: Potomac Tech Wire, the region’s source for technology...