Two years after the White House issued an executive order creating a national strategy for artificial intelligence, agencies are moving past pilot projects and are looking for the next level of AI in government. Although some of the most visible projects are at NASA, DOD and IRS, many agencies are working on developing AI projects that support services, improve mission effectiveness and decision making and automate repetitive tasks. There is a...

Government agencies, like their private industry counterparts, recognize the power of data insights to enable more citizen centric organizations and deliver better services. Effective analysis allows agencies to make smarter, more informed decisions, resulting in better outcomes. SAP is key to that, and the future of SAP is increasingly in the cloud. Yet, organizations moving to the cloud are often faced with a myriad of decisions and many cha...

"Effective data management is the central component of the department’s Digital Modernization Strategy." That quote comes from former Defense Department CIO Dana Deasy, but it holds true for every agency, at all levels of government. Legacy systems are giving way to cloud storage and interconnected services, producing both new complexities and new opportunities for data management and analytics. To take full advantage, organizations must...

Enhancing the security of federal networks and data has never been more important. Infiltrations by nation-state adversaries are getting more sophisticated, and phishing, ransomware, and denial-of-service attacks are on the rise—according to the FBI, cybercrime has jumped more than 400% since March 2020 alone. As a result, agencies are tuning up digital defenses to better protect their data. During this interactive webcast, federal IT le...

One of the goals of modernization in government is an ability to pull data from previously siloed legacy systems and use that data to speed decision making and deliver on the agency mission. It is always a challenge to keep up with rule changes, but it is particularly difficult during an administration transition because of the volume of changes. One example that is currently being addressed is eligibility determinations for many programs, suc...

As technology evolves, so do the threats to its security. The remote work shift caused by the continuing pandemic has pressed security teams to reassess how they verify and allow access. Zero Trust is a strategy, not a product, which reimagines the way access is granted to users, to data and to applications. Devices, which used to be central to identity, now include personal computers and home internet connections, which are not government iss...

Identity management -- both for citizen customers and for an increasingly decentralized workforce -- is a complex challenge that combines security, privacy, CX and data-management considerations. Legacy systems often lack the interoperability and granular controls needed by users and admins alike, and weren’t designed to fully support the expectations set by the Office of Management and Budget with M-19-17.Thankfully, there is a growing...

The two letters “AI” have caused confusion and hesitation for some organizations, and excitement and success for others. A key problem is that Artificial Intelligence encompasses a variety of technologies that address different goals. Successful agencies don’t implement AI; they implement a flavor of AI that is targeted to solve citizen problems, address a business opportunity, or improve the agent experience. Join Brian Mist...

Shifting to cloud services has brought new resiliency to state and local governments’ IT operations, making essential systems location-agnostic and enabling far more affordable continuity-of-operations planning. Cloud comes with risks of its own, however, and data protection in particular can vary widely. To ensure real resiliency, government agencies must choose and configure their services carefully, and craft a cross-service strategy...

As the global pandemic continues and countries wait for a vaccine, estimates about when federal employees will return to their offices in force range from Summer 2021 to Never. Many organizations have discovered the advantages of telework and now plan on expanding its use, even when there is not a snowstorm or health crisis. Although some jobs require on-site personnel, the Office of Personnel Management said that 42% of federal employees are...