The annual ritual of setting performance goals for your employees can go one of two ways: It can be a check-the-box exercise that is endured and then forgotten, or it can be an opportunity to help employees understand how their personal goals intersect with the larger goals of their team and the organization. Join us online Monday, Dec. 19 at 4 p.m. ET/1 p.m. PT to hear from a government expert on how to make goal-setting a meaningful, collabo...

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX). As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience. J...

Join us online Wednesday, Dec. 14 from 1:30-3 p.m. ET/10:30 a.m. -12 p.m. PT as we celebrate the accomplishments of the 2022 NextGen Public Service Award Winners and speak with government and industry experts about implementing innovative and strategic thinking to deliver better services and support. We will look at innovations in four areas: Constituent services Decision-making Workforce management Technology

Building a foundation for modern security that can meet current and future requirements must remain a top priority for federal agencies. But as agencies pursue both IT modernization and zero-trust security, it’s easy to get lost in the complexities and lose focus. As always, the underlying enabler is identity security. Join us online Tuesday, Dec. 13, at 2 p.m. ET/11 a.m. PT when government and industry leaders will help us cut through t...

Despite its prevalence in our daily life, cloud technology can feel like a daunting topic, especially if you’re not an expert. But cloud technology is here to stay and its positive impact on the public sector is undeniable, sentiments reinforced by the federal government’s decade-plus commitment to moving agency operations to cloud-based tools, having recognized how moving to the cloud makes services more efficient and reduce stres...

Agencies have demonstrated both the drive and the ability to develop innovative applications and services at an increasingly rapid pace. But there’s a catch: With increased innovation comes increased risk. Are you taking the proper steps to ensure your agency is fully testing and vetting apps, products, tools, and services before they launch? Join us online Wednesday, Nov. 30, at 2 p.m. ET/11 a.m. PT to hear government and industry exper...

Effective teams usually have at least one thing in common: a good team dynamic. This means that team members trust each other, encourage idea-sharing and can collaborate with ease. As a supervisor, it’s important to understand the elements that can contribute to a positive team dynamic as well as the issues that can chip away at it. Join us online Monday, Nov. 28 at 4 p.m. ET/1 p.m. PT to hear from a government expert how you can success...

Government is struggling to keep up with the increasing volume and sophistication of cyber threats. Whether they have adequate staffing, resources, or budget or not, agencies are still responsible for ensuring their organizations’ networks remain secure. This leads to tough decisions regarding how to manage, monitor, and prevent potential threats and bad actors from compromising their networks. Many are turning to automation to increase...

Do you need an HSA or a FSA? Does your insurance cover your children? What about a parent? Should you choose a plan with a low deductible or a high one? If any or all of these questions seem baffling to you, you’re not alone. The world of insurance and its accompanying acronyms and language can be tough to interpret. Join us online Tuesday, Nov. 15 at 2 p.m. ET/11 a.m. PT to hear from a government open season benefits expert who will sha...

Building the state and local workforce of the future has been an ongoing effort with varied outcomes. But as the demands, expectations, workforce makeup and resources shift, so must game plans. At stake: a skilled, modern and inclusive government adept at serving the community equitably and with urgency. Join us online Wednesday, Nov. 10 from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear government and industry experts discuss the in-demand tech and...