Across government, permitting is run with a number of homegrown systems that are still primarily manual and paper-based. This means there is no little to no visibility for both the citizens submitting permit requests and the stakeholders involved in the process. This also brings challenges to the government workforce forcing them to swivel chair between systems resulting in lower productivity. ServiceNow’s Public Sector Digital Services...

In this on-demand session, attendees explored the game-changing potential of Low-Code and No-Code development on the ServiceNow platform. This session was specifically tailored to revolutionize internal government forms. In an era where internal processes are the heartbeat of efficient government, they discovered how this innovative approach can reshape and modernize the way government agencies handle their crucial internal documentation.

Process Mining is a technique that uses event logs to analyze operational processes, providing a visualization of transactions happening across the organization. It can revolutionize the way you understand how efficiently your organization is operating. ServiceNow's in-platform Process Mining automates the process of looking at your workflows to show you where there are opportunities to make process improvements that drive lasting value. This...