Capture Management Training Sessions Come join us weekly as we train and prepare you to capture government contracts. https://www.govassociation.org/events These sessions are designed to prepare those enrolled in the Certified Capture Manager (CCM) Program to pass the CCM Exam and to become certified professionals. Also, these classes are open to all GCA members, partner members and the public. You're welcome to attend and audit the classes wi...

As government agencies and citizens continue to adapt to the new normal in their daily lives and remote workplaces, digital transformation is more important than ever. Salesforce strives to be at the forefront of these new technological advancements and create a personalized experience for both employees and citizens. Join our Innovation Hour to hear how the State of Arizona is leveraging Salesforce with Slalom to improve business processes an...

Learn how leading organizations have found a way to successfully communicate to all employees – from the C-suite to the hourly and now all remote workers – using mobile apps. Attend this free webinar to hear how to: Harness the power of mobile apps to connect with field workers blue collar workforce Engage internal ambassadors to support crisis communication efforts, using low-cost internal tools Use digital tools and communication...

SaaS companies operate in some of the most competitive environments and gaining an edge over competition comes down not only to having a great product but ensuring Customer Success through exceptional customer support and problem solving. The foundation for efficient customer success nowadays is driven by trustworthy and timely data at the fingertips of your customer success and customer support teams. Ranging from product usage data, active u...

2020 was a year for the books. Clerks were suddenly tasked with keeping governments running effectively, all while adapting to working remotely from their homes or alone at City Hall. It was up to them to maintain government transparency and continue meeting residents’ needs in the middle of a global public health crisis. In many ways, early 2021 won’t be noticeably different, except you now may have a formalized remote public meet...

Operational Resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce in the face of adverse operational events by anticipating, preventing, recovering from, and adapting to such events. This is an essential element of Principled Performance -- the ability to reliably achieve objectives while addressing uncertainty and acting with integrity. COVID-19’s far-re...

We understand the challenges that counties, cities, and police departments face as they try to do more with less to improve transparency, trust, and relationships with the community. Learn how Salesforce, MTX Group, and Tableau have reimagined their approach to community engagement. The community members now have the ability to report concerns from their mobile phone, collaborate with local officers to address constituent concerns, and schedu...

Audience: CARET Representatives and Administrative Heads Section Members Theme: Strategies for effective advocacy for BAA and member institution priorities, notably during this pandemic period. Proposed Session Topics and Speakers: Effective Advocacy Practices – As someone engaged in advocacy work on federal initiatives who hears from advocates, what are some of the strategies you see that enhances the effectiveness of advocacy efforts?M...

The $900 billion Coronavirus Response and Relief Supplemental Appropriations Act is just the latest in a line of COVID-related stimulus funding that will enable both public and private sector agencies to address the coronavirus crisis. While these funds can be used to address gaps and budget shortfalls, they also provide unprecedented resources to help agencies take proactive steps to move operations online and improve communication and coordi...

More than ever, today’s challenges require decisions to be made based on data. In these quickly changing times, agencies need to be able to make accurate, data-driven decisions in minutes, not hours or days. Join Snowflake and Fivetran on January 13th to learn more about how the combination of Snowflake’s Data Cloud and Fivetran accelerates customer journeys to automate data integration to move to data-driven decisions. In this ses...