In today’s marketplace, it’s essential to put customer service at the top of your business priorities. ConnectRN is a clinician community and technology platform that matches nurses and healthcare providers with available shifts. They recently moved away from legacy telephony solutions to spin up a Salesforce Service Cloud Voice-based call center within days. Join our webinar to learn how the solution helped ConnectRN capture custo...

Embrace a cloud-based contact center When fostering brand loyalty is your business, it’s imperative that your contact center delivers superior customer support. Collinson Group builds loyalty initiatives, customer benefits, and reward programs for many of the world’s leading financial services, airlines, hotels, and retail brands. To meet their industry's global challenges and to eliminate the escalating expense of legacy on-premi...

So, you want to sell to the government. Whether you are a sales manager, a business development executive, or the CEO of your own company, you must learn how the sales process work in the government market. You’re responsible to bring in the deal, you’re the chief rainmaker, and you’re responsible to grow the revenue. You know that the government market has billions in opportunities. The question is, how do you access it. In...

In recent years, the idea of stakeholder capitalism has been gaining traction among some investors, activists, and policymakers as a new model of corporate governance. In this model, corporations must account for the interests of a broad group of stakeholders, rather than simply their shareholders. Others maintain that corporations engage with all relevant stakeholders for long-term success, but ultimately answer to their shareholders. BPC, al...

The shift from “Cloud First” to “Cloud Smart” enables agencies to really think about their processes and workloads and create new workflow efficiencies along with realizing the cost efficiencies of cloud. As government has embraced cloud, they have learned it is more than simply a hosting solution. It is a way to create dynamic workflows that power digital transformation.This webinar will use examples of real-world impl...

If you own a business that you want to expand from the commercial market to the government market, then this training session is for you. The government is the largest customer in the world and you should be selling your product or service to your country. Find out how you can expand your business by working with Uncle Sam. https://www.govassociation.org/events Remote access: After registering, you will receive a confirmation email with the li...

During these unprecedented times, child welfare agencies are faced with more challenges to ensure the safety of children. Salesforce and Accenture have partnered together to provide a next generation child welfare solution that drives better outcomes for children and their families, reduces caseworker administrative burden, and puts information at the fingertips of caseworkers whenever and wherever they need it. Join us on October 15 to hear f...

Effective communication relies on visuals to make a lasting impression, and including images with information-rich text is proven to capture the attention of your target audience. USDA employees with an Adobe Creative Cloud (CC) for Enterprise license or any single Adobe CC licenses under the USDA ETLA agreement now have access to unlimited Adobe Stock images, illustrations, and vectors. Join our complimentary webinar to learn how Adobe Stock...

Please join the Bipartisan Policy Center on October 15 for a thought-provoking conversation on the challenges faced by many Native American children living on reservations and how to better engage with Native youth voices in leadership and advocacy. Former North Dakota Senator and BPC Senior Fellow Byron Dorgan will discuss his new book, The Girl in the Photograph: The True Story of a Native American Child, Lost and Found in America, as well a...

The federal government has made modernizing and streamlining customer service a cross-agency priority goal, and during the pandemic, meeting citizens’ needs to deliver critical services is perhaps more important than ever. Congressional mandates, OMB directives and presidential imperatives are compelling federal agencies to move the needle in customer experience, creating CX action plans comparable to the private sector in measurement, g...