Thanks to the Executive Order (EO) that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access? Our panel of experts will explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic c...

As governments are redefining the end-to-end resident experience, communications leaders are tasked with transforming public interactions into meaningful engagement. But for many governments, the cost – in both time and money – to achieve effective metrics is too burdensome to maintain. During this discussion, experts will provide insights on how to find the critical data your agency needs to best evaluate your communications journ...

Like any strong relationship, long-lasting resident connections require two-way communications. While some current government-to-constituent experiences feel more like speed-dating, effective experiences require more long-term investment. As more governments are building robust web properties, digital services, and multi-channel communications, they’re also turning to feedback tools to capture real-time input from residents. Benefit from...

8 Barriers of Digital Service Adoption Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process. In this session, experts will ex...

Service request management solutions, such as non-emergency 311 requests, give governments the means to deliver services more efficiently and effectively. Through user-friendly interfaces, intuitive navigation, and self-service options, residents can interact with government agencies in a more convenient and streamlined manner with Granicus’ OneView. Specifically, attendees will learn about: Understanding the benefits of digitizing 311 s...

At the recent webinar with BJSS, AWS & Carahsoft, attendees learned from our experts about their greatest challenges and success stories with using AI to transform their public services, Attendees of this on-demand webinar learned: Strategies to harness data and AI, transforming citizen experiences and reducing access barriers. How to overcome digital transformation obstacles and discuss success definitions, data privacy, security and crea...

Actionable next steps on what local governments can do about affordable housing, and its direct tie-in to community dynamics and economic mobility opportunities for residents.

Sponsored Content WebinarMyGovWatch - Nick Bernardo RFP Cliches Debunked: What Government Buyers Really Think Join us for a quick overview of MyGovWatch.com’s first-ever buyer survey to learn the answers to FIVE super-important questions if you respond to RFI, RFQ or RFP. SPOILER ALERT: The answers may SURPRISE you: Do buyers prefer hiring companies they interacted with before procurements begin? Do they typically hire incumbents? How of...

Attendees listened as our experts shared examples of how cities and counties across the country are leveraging the Salesforce platform and our 311 solution, Nexus 311, to easily meet the unique needs of their citizens. They also heard about how our solution can help improve the experience for your staff and citizens by taking a "no wrong door" approach to your Citizen Engagement solution. Key Learning Objectives Included: Modernize citizen se...

State and local governments across the nation face the challenge of navigating homelessness among migrants. Migrants need access to practical and empathetic transitional support services that foster resilience, self-sufficiency, and a renewed sense of belonging. During this webinar, Salesforce, Acuity International, CoreSphere, and Tidal Basin explored compassionate and innovative strategies to support migrant individuals and families experien...